What are the responsibilities and job description for the Customer Support Representative position at Alta Performance Materials?
ALTA Performance Materials has an exciting opportunity for a Customer Service Representative to join our team at our Columbus, OH location.
ALTA Performance Materials is a global chemical business with 6 manufacturing operations in the US, 1 in Brazil, 4 in Europe, 2 in China along with offices and headquarters in Ohio, Barcelona and Shanghai. The business’ primary products include unsaturated polyester resins (UPRs), vinyl ester resins (VERs) and gel coats.
Job Objective
The Customer Service Representative will primarily be responsible for processing customer orders from receipt through to cash paid as an end-to-end process. The jobholder will deliver professional customer service and work alongside internal and external colleagues to develop exceptional relationships with customers as well as seek opportunities to promote ALTA Performance Materials.
Key Responsibilities of the position include, but not limited to:
- Manage incoming calls/requests and ensure that all customer demands are met promptly
- Respond punctually to customer inquiries whilst keeping the customer informed
- Process customer POs via direct order entry system (SAP)
- Maintain customer profiles including billing, shipping, products, INCO Terms, and special requirements
- Provide customers with resources or additional information related to products and services
- Work closely with logistics and manufacturing to ensure all orders are shipped on-time and in-full
- Work closely with internal Account Managers to keep ahead of customer activity and requirements
- Respond to customers’ needs for inventory, PO status, pricing, and freight
- Provide customers with step-by-step solutions with patience and an approach specific to each customer as needed
- Process and follow up on customer complaints as it relates to customer orders, invoicing issues, returns, and quality
- Process debit, credit, and return invoices, review for accuracy and completeness
- Establish and maintain effective relationships with internal and external customers including Sales, Product Management, Manufacturing, Logistics, Supply Chain, and Quality
Minimum Qualifications:
- Bachelor’s Degree preferred
- Previous roles in Customer Service or related industry would be desirable
- Professional knowledge of the use and application of SAP systems, specifically related to sales order modules
- Knowledge and understanding of export documentation highly desirable
- Knowledge of Excel, Word, and other MS systems
- Must be authorized to work in the United States
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
