What are the responsibilities and job description for the Technical Skill Area Lead position at Altair Engineering?
Transforming the Future with Convergence of Simulation and Data
Technical Skill Area Lead
Job Summary:
Our client in Auburn Hills, MI is looking for a Technical Skill Area Lead. This is a contract position.
What You Will Do:
Technical Service Operations (TSO) is currently seeking a highly skilled, solutions-oriented Technical Skill Area Lead to join the Service Technical Assistance Resource (STAR) team. The Technical Skill Area Lead will be responsible for supporting and representing the respective STAR Agents and Master Consultant as a technical resource for their assigned commodities. The technical lead will develop and implement internal methods to ensure quality of repair guidance offered to dealer technicians. The employee will manage, track and report on all emerging and unresolved issues within the assigned group. The individual must work cross functionally with organizations to ensure the needs of the STAR Center are met. The role will also include oversight of case handling processes and procedures.
Responsibilities Include:
Develop, manage, and execute internal methods to maintain accurate and consistent quality repair guidance; ensure emerging and unresolved issues are escalated and tracked until resolution; maintain awareness and provide communication of technical developments affecting STAR; manage and provide technical support for high risk case escalations; through case evaluation and assessment, identify gaps in available technical training reference material and individual agent technical knowledge; work with the STAR Technical Training and Knowledge Management team to make recommendations on enhanced technical training development; support business partners in achieving established STAR Center metrics.
Additional Responsibilities:
- Tech Advisor point of contact at STAR.
- Global Commodity Manager point of contact at STAR.
- Additional technical resource for Master Consultants and Agents.
- Unresolved/Emerging Issues Identification.
- Case Technical Evaluation & Guidance of Agents.
- STAR Management Inbox support.
- Identification of individual Agents’ technical training needs.
- Handle Our Client´s Policy Violations.
- Case Handling Process and Procedure oversight.
Basics:
- Minimum of five to ten years of automotive repair experience.
- Bachelor's degree in Business, Engineering, Automotive Technology.
- Strong analytical, communication, and coaching skills.
- Self-motivated, strategic thinker with a willingness to work with others.
- Project/Process Management experience. Proficient in Microsoft Office
- - Excel, Access, PowerPoint, etc.
- Ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to achieve goals under minimal supervision.
- 3-5 days onsite at the office per week.
Preferred:
- Experience in Technical Assistance case handling.
- Understanding of dealership service & parts processes and operations.
How You Will Be Successful:
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business “First”
- Embrace Diversity and Take Risks
What We Offer:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) with matching contributions
- Paid Time Off
- Employee Discounts
- Free training on all Altair products
Why Work with Us:
Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com
Ready to go? #ONLYFORWARD
At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
