What are the responsibilities and job description for the Warranty Data Analyst position at Altair Engineering?
Transforming the Future with Convergence of Simulation and Data
Warranty Data Analyst
Job Summary:
Our client in Auburn Hills, MI is looking for a Warranty Data Analyst. This is a contract position.
What You Will Do:
The Warranty Data Analyst is responsible to support the Warranty Data Analysis server, a Unix based application. Server support functions will include annual license update, maintenance of user logs, routine maintenance of server space. The position will further support the integrity of the data derived from multiple sources that includes but is not limited to: warranty claim data submitted by and paid to dealers including Vehicle Warranty, Recalls, and Services Contracts; survey data submitted by customers; Dealer Issue Detection – Incident data submitted by dealers; and Repair Order data captured by Dealer Management Systems and Dealer Service Data Integration.
The position is to provide analysis in support of Key Performance indicators within the Technical Service Organization including the data extraction and analysis of claim data and key performance metrics. The Analyst position is expected to highlight trends within warranty claim data that can be input into quality and service organizations to assist in diagnosing and updating service information to assist dealers. In addition, the position is responsible for data analysis related to service customer satisfaction, specifically Customer Satisfaction Index (CSI) and Fixed First Visit (FFV). The Analyst will assist in developing and optimizing new and existing data manipulation jobs for reporting. The Analyst must be able to respond to requests for information and data from multiple groups. The position is expected to be able to visually display data and findings, build presentations and deliver to management and other internal groups. The manager should be proficient in warranty systems and analytical tools.
Basics:
- Bachelor's degree in information technology field or mathematics.
- Experience in analytics and reporting (minimum 2 years).
- Proficient in MS Office 365, SQL or other data query languages.
- Must be able to build presentations and deliver to groups.
- Onsite position. 3-5 days per week at the office.
Preferred:
- SAS, Unix, and PowerBI experience.
How You Will Be Successful:
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business “First”
- Embrace Diversity and Take Risks
What We Offer:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) with matching contributions
- Paid Time Off
- Employee Discounts
- Free training on all Altair products
Why Work with Us:
Altair is a global technology company providing software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com
Ready to go? #ONLYFORWARD
At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
