Global Services Mobility Consultant

POSITION SUMMARY

The Global Services Mobility Consultant is responsible for ensuring a positive relocation experience for the customer by managing the day-to-day administration of assigned client relocation programs, which include, but are not limited to, coordination, approval and management of service deliverables, overall communication between and with the customer, client partners, Altair team members, and supplier partners. This role includes management of benefit and service expenses, and file and data management.

ESSENTIAL JOB FUNCTIONS

●Provide a positive relocation experience for each customer

●Learn and understand assigned clients' mobility programs including all policies, processes and practices

●Serve as the main point of contact for the customer for the duration of the assignment

●Communicate the relocation timeline, providing a comprehensive explanation of the relocation processes and policies to the customer

●Is knowledgeable about Altair service partners; serve as primary point of coordination between appropriate supplier partners and customers

●Manage all data pertinent to each customer's file; document all relocation activities, dates, and communications in the appropriate Altair technology system

●Understand and manage expenses connected to relocation deliverables, maximizing the full intent of the benefit

●Work with supplier partners to ensure move benefit milestones are accomplished as directed and scheduled

●Optimize the customer experience by utilizing X-checks/surveys and feedback provided

●Coordinate with the Financial Specialists to ensure correct, timely and accurate payment of expenses

EDUCATION

Bachelor's degree or equivalent combination of experience, skills, training, and education required

REQUIREMENTS

• 2-5 years of relocation experience, global and domestic preferred
• Proficiency in spoken Mandarin
• GMS certification preferred
• Knowledge and understanding of global mobility
• Intermediate level expertise of various software applications including but not limited to Microsoft products
• Strong communication skills at multiple levels across Altair, across cultures and with clients, customers and supplier partners
• Adept at interpreting, applying and communicating policies and processes
• Strong project management skills
• Calm under pressure

WORK/PHYSICAL ENVIRONMENT

Office setting and/or home office work environment. Team member must be able to operate standard office equipment. A majority of work time is spent seated and working at a computer and on the phone.

These physical demands are representative of those that must be met by a team member to perform the essential functions of this job. Reasonable accommodations may be made to enable team members with disabilities to perform the essential job functions.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.

Salary range for this position in Texas is $55,000 - $70,000 dependent on experience, skills and location.

Salary : $55,000 - $70,000