What are the responsibilities and job description for the Inside Sales Specialist position at Altair?
Inside Sales and Customer Success Associate
Job Summary :
Our client in Troy, MI is looking for a Inside Sales and Customer Success Associate. This is a Contract position.
Who we are looking for :
We seek an enthusiastic, organized, and hard-working Inside Sales and Customer Success Associate - Contract to join our growing online customer-facing team. This is an exciting opportunity to join a startup company and shape its future. As a member of the team, you will act as the authentic voice of the company and the very front-line of the sales organization and work closely under the guidance of your Lead to achieve shared goals. You will develop relationships with our prospective clients through an educational and consultative approach via all forms of communication, paying close attention to detail, and earning the client’s trust and business. You will take direction from your Lead and demonstrate a desire to level-up your abilities under the team’s guidance. The ideal candidate will carry with them a deep sense of responsibility for each individual’s experience with a focus on responsiveness, transparency, and following through on commitments. Communication skills, both written and verbal, are of utmost importance. A high level of self-awareness and a strong natural curiosity to learn would help set the great apart from the good.
What you get to do :
- Build Relationships : Provide genuine and excellent verbal and written customer service through all mediums of communication.
- Delight through Simplicity : Champion the customer experience through simple, timely communication, operating through a client-centric lens on all tasks
- Illuminate and Guide : Engage with clients with curiosity, seeking to understand the ‘why’ behind their questions as well as providing the relevant information and resources to guide them to the best decision for their lifestyle.
- Support and Follow Up : Assist clients in all stages of the discovery and purchase process, guiding clients to order placement through to delivery, maintaining excitement with value-adding outbound communication.
- Act and Learn : Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
- Create Regulars : Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
- Build a Community : Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals. Create owners that evangelize the brand.
Qualifications :
How You Will Be Successful :
What We Offer :
Why Work with Us :
Altair is a global technology company providing software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com
Ready to go? #ONLYFORWARD
At our core we are explorers; adventures; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair’s history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
