Director, Network Growth & Operations

At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve.

About Your Team

Are you looking to work with a high performing, fast growing and dynamic Network Development team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 4,000 physicians, working in over 40 cities in California, caring for more than 500,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.

This role is based out of Southern California and requires travel throughout the SoCal Region.

About Your Work

The Director, Network Growth & Operations leads our efforts in building and managing strong relationships with physicians, optimizing network performance, and ensuring a seamless experience for our healthcare providers and members alike. 

You will focus on:

Network Strategy & Operations: 

• Develop and execute a strategic plan to expand and enhance our physician network, aligning with organizational goals and market needs.
• Identify and cultivate relationships with key stakeholders, including physicians, medical groups, and healthcare organizations in support of network and member engagement.
• Collaboration with internal teams such as our clinical teams to support risk adjustment, clinical services, quality, and performance, along with other program deployment and management within the network.
• Develop innovative programs and services that enable physician practices and improve physician performance, engagement, and satisfaction.
• Lead all communication strategy and outreach channels with network and members using existing and new vehicles.  
• Leverage shared tools, content, and strategies in support of Southern California network initiatives and programs.
• Channel for program deployment and network performance working cross functionally to help our managed services organization leaders deploy workflow and programs into the network to drive performance.
• Ensure coordination and collaboration across MSO (Management Services Organization) teams in delivery of services (including claims, quality, clinical, etc.)

Physician Services:  

• Serve as the primary liaison between the organization and physicians, fostering a collaborative and mutually beneficial partnership.
• Implement strategies to address physician concerns, enhance communication channels, and improve overall satisfaction.
• Advocate for physician needs within the organization, ensuring alignment of policies and practices with physician expectations.
• Oversee network roster to ensure alignment with health plans, provider adds & terms, along with member re-assignments.
• Comprehensive onboarding into network, tools, provider programs, and additional programs to ensure smooth integration for incoming providers.

Network Management Performance Optimization: 

• Oversee the management and operations of our physician network, ensuring high performance standards, financial, clinical, and quality outcomes.
• Develop and implement metrics to measure network performance and identify opportunities for improvement.
• Collaborate with operations and quality teams to implement best practices and drive continuous improvement initiatives.
• Assist with growth of network within existing markets and new markets, focused on ensuring optimal performance of the network overall and providers.

Strategic Leadership: 

• Provide strategic guidance and direction to the network development and management teams, ensuring alignment with organizational objectives and regulatory requirements.
• Lead initiatives to enhance operational efficiency, streamline processes, and optimize resource utilization.
• Drive innovation and excellence in physician network management and relations, positioning the organization as a leader in healthcare delivery.
• Build and develop a high-performance team of Network Engagement team members including, network development managers, physician relations representatives, physician services advisors, and engagement managers
• Foster a culture of collaboration, accountability, and professional development within the team.
• Provide mentorship and coaching to team members, promoting their growth and career advancement.

• Access to a reliable, insured vehicle is required, with mileage reimbursement provided.
• Valid California driver’s license.
• Ability to pass a background check and motor vehicle record (MVR) check.

The Skills, Experience & Education You Bring 

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; advanced degree (e.g., MBA, MHA) preferred. 
• Extensive experience (12 years) in physician network management, physician relations, or healthcare provider relations, with a strong understanding of MSO and healthcare delivery systems (including claims, credentialing, quality, clinical, etc.)  
• Proven track record of building and maintaining successful relationships with physicians and healthcare stakeholders.
• Strategic thinker with the ability to develop and execute complex network management strategies.
• Strong leadership skills with experience in managing and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively at all levels of the organization.

 You Share our Mission & Values 

• You are passionate about improving the healthcare experience and want to be part of the Altais mission. 
• You are bold and curious- willing to take risks, try new things and be creative. 
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard. 
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing. 
• You co-create, knowing that we can be better as a team than individuals.  You work well with others, collaborating and valuing diversity of thought and perspective.   
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency. 

 Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. 

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, licensure, and experience.

 Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us. 

 Physical Requirements: 

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday. 

 External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.