Banking Teller Credit Union

Job Description

Teller Positions at Altamaha Federal Credit Union

Essential Duties and Responsibilities:

• Process member transactions on multiple platforms accurately and efficiently via face-to-face, drive-thru, phone, and email. Transactions include wires and credit card advances.
• Assist members with general account maintenance, including direct deposit and distribution changes, check orders, and safe deposit box opening and entry.
• Help members with internet and home banking usage.
• Act as a call center representative on a rotating basis.
• Work as a float teller (in other branches) on a rotating basis.
• Discover product and service opportunities and refer them to the appropriate department.
• Perform all other administrative duties as requested.

Teller I Requirements:

• Meet the above criteria.

Teller II Requirements:

• Meet Teller I criteria in addition to:
• Assist members with account maintenance, including account opening, share, certificate, and debit/ATM card opening and maintenance; and direct deposit changes, distribution changes, check orders, and safe deposit box opening and entry.
• Assist members with IRA maintenance, including contributions and distributions.
• Maintain a thorough knowledge of product and service offerings and discover cross-selling opportunities and present those to members to increase product penetration.
• Perform credit union batch processes and other administrative duties as instructed.

Teller III Requirements:

• Meet Teller II criteria in addition to:
• Assist members with IRA share and certificate opening and closing, as well as IRA maintenance, including contributions and distributions.

Skills and Qualifications:

• High school diploma required.
• Cash handling and/or customer service experience preferred, especially in a financial institution.
• Able to use basic Microsoft Word and Excel functions.
• Able to use Adobe or similar software for completing and viewing fillable documents.
• Able to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Able to organize thoughts in written and/or oral form in a professional and grammatically correct manner.
• Able to calculate interest earned per term on Certificates of Deposit and per day on loans.
• Able to perform minor calculations, such as adding, subtracting, multiplying, dividing, and figuring percentages.
• Able to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.
• Able to lift up to 20 pounds.
• Able to sit or stand for extended periods and walk to other locations in the building as necessary.
• Able to push heavy doors to access areas needing entry.
• Able to stoop, kneel, and crouch to complete tasks as needed.

Altamaha Federal Credit Union is an equal employment opportunity employer (EEO)