Responsibilities
Primary Job Functions :
General responsibilities
- Supervises daily office operations
- Ensures daily office operations are run efficiently
- Works with supervisor to ensure appropriate support staff coverage
- Assists with training of support staff
- Responsible for the coordination of insurance verification
- Ability to ensure that Guarantor lineups and Plans are correct.
Greets all consumers in a professional and welcoming manner
Ensures consumers sign in via the paper signature log upon his / her arrival at the clinicVerify appointments in scheduling system or manual method and promptly notify the appropriate clinician of the consumer’s arrival.Direct consumer to appropriate waiting area. Periodically monitor the waiting area to ensure consumers are called to his / her appointmentCompletes admission process for new consumers
Direct consumer to complete the general intake forms and obtain appropriate insurance informationAccurately populate all fields as related to the admission process in AatarEnsure that Guarantor lineups and Plans are entered correctly in Avatar utilizing the online guarantor documentationResearch all patients that present with no insurance through Medicaid, Medicare, and Blue Crosseligibility sites.Responsible for consumer payments
Collects consumer “out-of-pocket” costs (i.e. co-pays, deductibles, and co-insurance) and prepares receiptsPrepares and makes deposits, if neededAssists with Financial Assistance applications
Assists consumers with completion of the financial assistance application, as neededCommunicate with consumers regarding proof of income requirements.Scheduling Calendar
Schedules return appointments for consumer accurately and gives consumer appointment card with next scheduled appointment and initials.Re-schedules, and cancel appointments as necessary and communicates these changes to consumers.Schedule consumer appointments with outside agencies as requestedEnters unscheduled appointment into scheduling system (manual) and notifiy the appropriate clinician of consumer’s arrivalAnswers telephone in a professional and welcoming manner.
Receives consumer requests for appointment / information and changesDirect callers to the appropriate person in a timely mannerProtects and maintains the confidentiality of all records and patient information
Ensurance all releases are completed accurately and immediately scanned into Avatar via POS scanning.Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirementsOther Responsibilities
Perform quality assurance process as necessary.Completes administrative review audits as necessary.Passing out prescriptions from the doctor / CRNP / PA to the consumer.Perform relief for other staff members.Makes copies, faxes documents and performs other related clerical duties as needed.Supervision and consultation
Seeks supervision and consultation as neededAccepts and employs suggestions for improvementActively works to enhance skillsCourteous and respectful towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassionRespects consumers’ privacy and confidentialityIs pleasant and cooperative with othersAssists consumers and visitors as neededPersonal values don’t inhibit ability to relate and care for othersIs sensitive to the consumers’ needs, expectations and individual differencesIs gentle and calm with consumers, families and others as appropriateAdministrative and other related duties as assigned
Actively participates in Performance Improvement activitiesActively participates in AltaPointe committees as requestedCompletes assigned tasks in a timely mannerTreats consumers with dignity and respectWorks in a cooperative manner with other AltaPointe employeesFollows AltaPointe policies and proceduresPhysical Requirements of the Job :
Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.Reaching forward to place paperwork on a document stand.Grasping to turn keys in doors throughout facility, grabbing files / paperworkLifting up to 10 pounds.Carrying up to 10 pounds to transport small quantity of charts various distances in facility.Fine manipulation / dexterity for data entry, writing and handling paperwork.Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).Carrying up to 15 pounds various distances.Step ladder climbing frequently to access higher shelves for filing and stocking / retrieving supplies.Strong grasp / pinch grip needed to use keys in doors and to handle medical records.Fine manipulation / dexterity to use computer, write and handle medical records paperwork.Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.Must have visual acuity in at least one eye and manual dexterity.Qualifications
High School graduate or the equivalent. Prefer a minimum of two years supervisory experience or proven leadership / training skills. Proficiency in Excel; ability to problem solve and carry out task independently; ability to delegate and respond to the needs of various upper management staff; ability to stand for long periods of time, bend, stoop, kneel, crouch, and / or walk continuously throughout the work day; good oral communication skills; and knowledge of the following must be demonstrated :
Basic clerical skillsUse of standard office equipment including computers, copy and fax machinesBasic medical and psychiatric terminologyOptions
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