Responsibilities
Primary Job Functions :
General Responsibilities :
- Greets all patients in a professional and welcoming manner
- Follows and adheres to PCHP, HIV / HCV grant protocols and policies.
- Provide community outreach / education and testing events within Mobile and Baldwin Counties.
- Administering oral HIV testing kits and reading results for patient referrals.
- Professional written and in person communication skills between agency programs and community outreach agencies.
- Administer HIV / HCV oral swab testing kits, with 15 minute results presented
- Communicates effectively with the physician / CRNP regarding the patient referrals with MD / CRNPs at referral locations for HIV / HCV care, PrEP / PEP services
- Communicates effectively with outside agency referrals sources; such as Ryan White Centers
- Responds to patient phone calls in a timely and appropriate manner
- Updates patient medical records as needed
- Assists in arranging hospital admissions and laboratory services
- Schedules appointments to outside providers
- Provides emergency care as needed (CPR, MindSet, etc.), according to the AltaPointe Policy & Procedures
- Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
- Ensures all releases are obtained and scanned into P.O.S. timely and accurately
- Verifies all insurance eligibility and enters accurate information in EHR as indicated
- Makes copies, faxes documents and performs other related clerical duties as needed
- Adheres to professional code of ethics
- Effectively demonstrates the application of CHW competencies and continually seeks education and training on high-risk populations served.
Additional job duties depending on location may be as follows :
Assists with the patient assistance pharmacy forms as needed, which includes communicating with the consumer regarding proof of incomeCoordinates appropriate services for consumers in crisisPerforms relief for other staff membersAssists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirementsSupervision and Consultation :
Seeks clinical supervision and consultation needsAccepts and employs suggestions for improvementActively works to enhance clinical skillsClinical Record Keeping :
Documents in a timely fashion per AltaPointe policyDocumentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriateDocuments legiblyCourteous and respectful attitudes towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassionRespects consumer’s privacy and confidentialityIs pleasant and cooperative with othersAssists consumers and visitors as neededPersonal values don’t inhibit ability to relate and care for othersIs sensitive to the consumer’s needs, expectations and individual differencesIs gentle and calm to consumers and familiesAdministrative and Other related duties as Assigned :
Actively participates in Performance Improvement activitiesActively participates in AltaPointe committees as requiredCompletes assigned tasks in a timely mannerAccesses appropriate community resources according to consumer needsFollows AltaPointe Policy & ProceduresMaintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshopsOther duties as assignedPhysical Requirements of the Job :
Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds. Must have visual acuity in at least one eye and manual dexterity.
There is frequent standing during outreach and community events.Sitting is frequent by nature and up to 5-10 minutes; however, extended sitting could be up to 1.5 to 3 hours for documentation.Squatting and / or lunging frequently to stock supplies and retrieve needed material from file cabinets and book shelves.Pushing and / or pulling force up to 1-5 pounds force, horizontally, to open file cabinets and place binders on book shelves.Lifting various ranges from the floor to overhead with weights up to 1-5 pounds frequently.Any other duties as assigned by supervisorQualifications
High school graduate or the equivalent;Possesses and maintains current certification for a Community Health Worker with the first six months of employment, and previous medical / health front desk experience preferred.
Knowledge in topics, outlined below, to be attained within (6) six months of employment :
General knowledge of nursing careKnowledge of chronic health conditionsKnowledge of medical terminology, as pertains to population servedFamiliarity of pharmacologyDemonstration of safe medication administration practices including IM injectionsKnowledge of crisis interventionKnowledge of cultural diversityBasic knowledge of Trauma Informed Care PrinciplesKnowledge of HIV education and prevention methodsKnowledge of HIV and HEP C viruses and PrEP / PEPKnowledge of social determinants of healthKnowledge of available referral sources for physical health, mental health, and social servicesBasic knowledge of utilizing Electronic Health RecordsBasic knowledge of DMH, HRSA, and Medicaid standardsBasic clerical skillsKnowledge of utilizing Electronic Health RecordsUse of standard office equipment including computers, photocopy and fax machines
