What are the responsibilities and job description for the Assistant Store Operations Director position at Altar'd State?
About Altar'd State
We are a rapidly growing women's fashion brand with 130 locations in 40 states. At Altar'd State, we believe in creating a sanctuary-like atmosphere in our stores, where guests can find beauty from the inside out. Our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
'Stand Out. For Good'. This mantra drives everything we do, from our commitment to local charitable organizations through Mission Mondays to our long-standing partnership with Coprodeli USA, where we're working together to build 22 schools for impoverished communities in Peru.
Job Overview
The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation. Key responsibilities include creating a clean, well-maintained store environment, driving both associate and guest engagement, and developing top talent within their team.
Key Responsibilities
- Foster a guest-focused team environment through driving volume and anticipating guest needs
- Achieve excellent guest service by role-modeling company service standards
- Proactively provide timely feedback to associates, rewards and recognizes performance to drive retention
- Holds self and associates accountable for achievement of financial results and performance standards
- Manages conflict and coaches by applying company's recommended processes, standards and guidelines
- Empowers and involves associates in decision-making processes
- Receives feedback and fosters dialog around solutions
- Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
- Fosters team commitment through support, relationship building, and recognizing individual contributions
- Leads by managing through change and adversity
- Makes recommendations on hiring, promotions, and terminations of team members based on performance
