Revenue Cycle Specialist

Job Summary:

The Revenue Cycle Specialist completes accurate and timely essential tasks within the revenue cycle management department in addition to supporting other company strategies & goals. This position serves to be essential in providing outcome-based performance for the department by completing tasks effectively & efficiently. Other supportive functions may include assisting other intercompany or third-party vendors in tasks which influence positive outcomes of the revenue cycle management department. Occasional to frequent communication may occur with patients, families, contracted facility staff, insurance payers and companies third party vendors which requires a high degree of customer service and professionalism.

The Clerical Support Specialist reports to the VP of Revenue Cycle and Contracts. This position supports the organization by providing focused task performance and high-level outcomes related to revenue cycle process in accordance with Local, State and Federal laws and regulations.

Essential Functions

• Provide administrative support to the Revenue Cycle Management leadership team, including scheduling meetings, managing calendars, and handling correspondence.
• Prepare and scan daily deposits, including uploading scans to the appropriate locations and reporting to multiple departments.
• Coordinate with internal departments (finance, compliance, patient billing) to ensure smooth workflow within the revenue cycle.
• Respond to emails, phone calls, and inquiries as needed.
• Assist with contract management, ensuring that vendor and payer agreements are organized and accessible.
• Coordinate medical record requests in a timely manner.
• Participate in continuous process improvement to assist department and company achievement of goals.
• Exhibit a high degree of customer service and professionalism.
• Follow standard operating procedures.
• Perform other administrative duties as assigned to support revenue cycle operations.

Qualifications

• Proficient in all Microsoft Office applications as well as medical office software.
• Experience in healthcare billing, credentialling, and/or contracting encouraged.
• Strong interpersonal and organizational skills.
• Excellent customer service skills.
• The ability to work in a fast-paced, multi-task environment.

Knowledge, Skills, and Abilities

• Possess the ability to positively approach all department related tasks to meet or exceed departmental goals.
• Possess or proactively obtain considerable knowledge of revenue cycle processes required for job related activities and performance.
• Strong collaborative skills that foster positive performance to achieve or exceed department goals.
• Move items weighing up to 35 pounds.
• Positively engage in change.
• Engage in process improvement.
• Follow policies and procedures of the company.
• Exhibit ethics and integrity.