What are the responsibilities and job description for the Engineering Technician position at Altec Resource Group?
The Engineering Technician will receive initial instructions, equipment requirements, and advice from a supervisor or engineer as needed and will perform recurring work independently. Work will be reviewed for technical adequacy or conformity with instructions.Primary Responsibilities : Installing, supporting, and maintaining communication circuitsPerforming technical analyses of hardware and transmission facilities using various diagnostic tools to support efficient network operationsIdentifying, diagnosing, and resolving technical problems related to VoIP or network failure / integrity and usage of PC hardware and softwareUtilizing existing knowledge while building additional knowledge of the company, client, and processesResolving work orders for Cable Plant, Network, and VOIP issuesSolving a range of straightforward problemsAnalyzing possible solutions using standard proceduresCompleting work with a moderate level of guidance and directionSolving standard problems by analyzing possible solutions using experience, judgment, and precedentsImpacting the quality of own work and the work of others on the teamWorking within guidelines and policiesExplaining information to others in straightforward situationsTypical Duties : Constructing components, subunits, or simple models or adapting standard equipment; troubleshooting and correcting malfunctionsFollowing specific layouts and scientific diagrams to construct and package simple devices and subunits of equipmentConducting various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement, selecting, preparing, and operating standard test equipment, and recording test dataExtracting and compiling a variety of engineering data from field notes, manuals, lab reports, etc.; processing data, identifying errors or inconsistencies, selecting methods of data presentationAssisting in design modification by compiling data related to design, specifications, and materials that are pertinent to specific items of equipment or component parts; developing information concerning previous operational failures and modifications, and using judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.Basic Qualifications : High School diploma with 4 or more years of relevant experience3 years of cable plant experience working with fiber optic, copper, and category cabling1 years’ experience troubleshooting complex routing and switching issues1 years’ experience configuring switches, routers, network appliances, WAN acceleration devicesBasic network troubleshooting skillsExcellent customer service skillsExcellent oral and written communication skillsAbility to lift and carry 50 lbs. for up to 100 feet at a time; ability to lift 25 lbs. vertically using laddersAbility to work in confined spaces, such as raised floors or communications closets; ability to work in noisy environments, such as data centers and operations centers; ability to stand or sit for 8 hours at a timePreferred Qualifications : BICSI CertificationCCNA or other Networking CertificationOrganized and detail-orientedStrong leadership skillsSelf-motivated / self-directingStrong collaboration, prioritization, and adaptability skillsRelationship-building skillsAbility to manage and prioritize own work and that of the teamIndependent decision-makingAnalytical thinking and problem-solving abilitiesAbility to effectively communicate with all organizational levels (from SMEs to Senior management)Ability to analyze problems at various levels (detail level, overall organizational impact, etc.)Physical Requirements : Must be able to lift and carry 50 lbs. for up to 100 feet at a timeMust be able to lift 25 lbs. vertically using laddersMust be able to work in confined spaces and noisy environmentsMust be able to stand or sit for 8 hours at a time
