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Telecom Infrastructure Helpdesk Support Specialist

Altec Resource Group
Bethesda, MD Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 5/24/2025

This position supports the full spectrum of customer-facing technical support for an IT infrastructure environment that spans telecommunications, networking, and PC-based/LAN/WAN systems. The role includes managing the relocation of individuals across buildings, requiring a strong understanding of telecommunications infrastructure, networking, and basic BICSI standards. Ideal candidates will be able to install, troubleshoot, and maintain infrastructure components while supporting workstation hardware/software and customer network connectivity.

Requirements1) Telecommunications and Infrastructure Support

  • Plan, install, and troubleshoot telecommunications infrastructure systems (e.g., cabling, patch panels, networking devices).
  • Assist with the relocation of IT systems and personnel, ensuring seamless telecommunications and network connectivity.
  • Test and validate infrastructure components before deployment in coordination with building moves.

Perform BICSI-compliant infrastructure installation and adhere to industry standards.

2) Network and Systems Support

  • Troubleshoot and resolve network connectivity issues across LAN/WAN environments.
  • Install, configure, and troubleshoot workstation hardware and software (Windows, Mac, AWS).
  • Manage user authentication systems such as Windows Active Directory and MFA.
  • Administer and support videoconferencing applications (e.g., Teams).
  • Deploy, image, and replace devices during lifecycle refreshes.

3) Helpdesk and Asset Management

  • Manage the helpdesk queue, ensuring timely routing and resolution of tickets.
  • Provide support for end-user devices, accounts, applications, and peripherals (printers, mobility devices, etc.).
  • Maintain inventory control for IT assets and ensure proper documentation with property management systems.
  • Support asset tracking using tools such as ServiceNow.

4) Collaboration and Projects

  • Participate in infrastructure-focused projects, such as building relocations and hardware upgrades.
  • Collaborate with other technical teams to address large-scale technical and infrastructure issues.

Skills & Abilities

  • Ability to independently troubleshoot network and infrastructure issues.
  • Strong organizational skills to prioritize and resolve helpdesk tickets effectively.
  • Experience working with telecommunications infrastructure (e.g., structured cabling, networking devices).
  • Knowledge of common IT tools, such as Active Directory, ServiceNow, and Microsoft 365.
  • Demonstrated flexibility to adapt to changing project requirements and deadlines.
  • Excellent customer service and communication skills.
  • Ability to lift up to 50 lbs (23 Kg).

Education & Experience

  • 1 years of relevant IT support experience.
  • Experience with telecommunications infrastructure installation, Windows-based systems, and hardware troubleshooting.

Certifications

Required: BICSI Level 1 Certification (or higher) and CompTIA Security (Sec )

Waiver Option: BICSI certification may be waived for candidates with 5 years of relevant experience.
Preferred: CompTIA Network

Clearance

  • Secret Clearance (Interim Secret or Final Secret acceptable).
  • Must meet DoD 8140/8570 compliance.

Job Type: Contract

Pay: $60,000.00 - $62,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • On call

Work Location: On the road

Salary : $60,000 - $62,000

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