Customer Service Representative

Job Description

Why Join Altec?

If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world.

Our auction subsidiary, JJ Kane, currently has an opening for a Customer Service Representative at our Fort Lupton, CO location. The ideal candidate will have a strong focus on Customer Satisfaction, working to ensure our outside customers, vendors, consignors, buyers, suppliers, as well as internal customers are happy with our results.

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more! We encourage you to check out our company websites to explore our company's strong history. Please go to www.altec.com , and www.jjkane.com to learn more.

Major Responsibilities May Include:

• Transfers vehicle ownership handling registrations, titles, license plates, and other related documents, ensuring compliance with state regulations
• Balances critical DMV paperwork
• Handles timed auction payouts, interacting with consignors and buyers
• Authorizes purchase orders for Service Centers and other Suppliers
• Reviews accounts receivable for timed auction invoices
• Reviews photos from Service Centers and third-party holding yards
• Audits items and funnels them to the correct workflow status
• Demonstrates consistent progress towards proficiency in training areas as defined by the training objectives document
• Communicates with buyers regarding payment reminders and lot pickup reminders after sale
• Experience with Ring Central or similar call center systems
• Attend classroom and online training sessions to enhance skills and build knowledge
• Collaboration with Managers:
• Creates and maintains streamlined processes to record lot issues from buyers for review
• Creates and maintains a database to track lot issues after the sale to improve quality
• Creates and maintains a database to track refund issues
• Participates in continuous improvement events when requested
• All other duties as assigned
  
  

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Pay Range for the position $47,000 to $65,000

Education, Experience and Skills Required:

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Bilingual - English/Spanish a bonus
• A minimum of three years of experience in customer service, sales or marketing
• Bachelor’s Degree will be considered in lieu of 2 years of experience
• Bilingual and able to read, write and speak Spanish proficiently preferred
• Title experience preferred
• PC Skills using spreadsheets, word processing, and other office management applications required
• Excellent written and verbal communication skills
• Must be able to work independently to manage their time and tasks
• Mechanical aptitude, product or industry knowledge preferred
• Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
• Demonstrated Customer and People Skills
• Must be able to work in a team environment
  
  

ALTEC VALUES

• Customer first
• Enjoyment of work
• Family
• Financial stability
• Integrity
• People are our greatest strength
• Quality
• Spiritual development
• Teamwork
  
  

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec’s benefits package are listed below.

Learn More By Visiting Compensation & Benefits – Altec Inc

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities
• Plus more!
  
  

Altec’s values-based culture provides opportunities for associates to have a fulfilling professional career while maintaining a work-life balance and consistent work schedule .

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.