What are the responsibilities and job description for the End User Support Spec 1 position at ALTEN?
Job Description:
- Demonstrates initiative and possesses strong time management skills
- Efficiently manages ticket queues while providing support to onsite staff
- Proficient in administrating and maintaining Windows Server 2016 and above
- Possesses a high level of knowledge in supporting and managing desktop operating systems and applications
- Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues
- Capable of troubleshooting and triaging monitoring system alerts for system and networking environments
- Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design
- Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues
- Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec)
- Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
- Familiar with patch and vulnerability management
- Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.
- Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP
- Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve
- Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems
- Mentors and provides guidance to other technicians
- Collaborates with other IT teams to design and implement new systems and solutions
- Expert in diagnosing and resolving complex technical issues that require deep system knowledge
- Conducts root cause analysis to prevent recurrence of problems
- Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience 8-10 years
- Must be a US Person
- CompTIA Security
- CompTIA Linux
- MS-900 / AZ-900
- Previous experience in a fast-paced environment, such as an MSP, is a plus
