IA-DOM-DOIT-BA2-SOC Technical Writer

Short Description:

The purpose of this position is to provide technical writing support, standardization of documentation, and business support across the SOC (Security Operations Center).

Complete Description:

Security Operations Center Technical Writer needed. Only submit candidates who have worked as a Technical Writer in a SOC environment.

The Business Consultant supports the State of Iowa’s Office of the Chief

Information Officer (OCIO), Security Operations Center (SOC). The purpose of this position is

to provide technical writing support, standardization of documentation, and

business support across the SOC. The Business Consultant will initially focus on the

development, consolidation, and standardization of the following artifacts for

incident responders:

• Computer Security Incident Response Plan (CSIRP).
• SOC Incident Playbooks.
• Standardization of Incident Reports.
• RACI (Responsible, Accountable, Consulted, and Informed) grids per playbook.
• Website guidance for workforce members reporting security incidents to the SOC.
  
  

The Business consultant will assist in the definition and

measurement of SOC Service Level Agreements (SLA), Memorandum of Understanding

(MOU), Memorandum of Agreement (MOA), and other formal documentation to support

the SOC. Integrate Key Performance Indicators (KPI) and develop status

reporting for stakeholder consumption.

• Provide business analysis, process analysis, and project coordination services. Develop business cases, business impact statements, and integrate security prioritization metrics to drive business decisions.
• Provide information security function task tracking, develop resource estimates, and provide priority schedules. Coordinate with service suppliers to ensure deliverables are clearly defined, priorities are identified, tracked, and reported to meet the functions needs.
• Analyze business processes, procedures, and organization structure in order to identify problems and determine solutions. Elicit requirements from stakeholders, analyze the requirements, document, and create functional specifications as required.
  
  

Candidate Requirements:

• Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meets deadlines; effectively prioritizes tasks to meet expectations.
• Proven ability to work with diverse audiences and translate technical information into non-technical information.
• Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in writing.
• Knowledge of project management, conflict resolution, and incident escalation preferred.
• Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability.
• Ability to resolve issues in a variety of complex situations which require complex judgments and solutions based on sophisticated analytical thought.
• Ability to solve complex problems, convey both oral and written instruction, and handle multiple task interruptions while providing services in a professional and courteous manner.
• Must be an individual of high integrity and be a model of unwavering integrity to others.
• Commitment to fostering a diverse working environment.
• Ability to work independently, as part of a team of peers, and also to support and contribute to a multidisciplinary team environment
  
  

Required / Desired Skills and Amount of Experience:

Previous experience working as a technical writer for a SOC Required 2 Years

Excellent organizational skills with a focus on accuracy, detail, and follow-through; punctual and meets deadlines; effectively prioritizes tasks to m Required 4 Years

Proven ability to work with diverse audiences and translate technical information into non-technical information. Required 4 Years

Excellent writing and composition skills including grammar; punctuation and spelling; ability to organize; express and communicate ideas clearly in wr Required 4 Years

Knowledge of project management, conflict resolution, and incident escalation preferred. Required 4 Years

Ability to work effectively with customers to solve business challenges while balancing the need for confidentiality, integrity, and availability. Required 4 Years

Ability to resolve issues in a variety of complex situations which require complex judgments and solutions based on sophisticated analytical thought. Required 4 Years

Ability to solve complex problems, convey both oral and written instruction, and handle multiple task interruptions while providing services in a prof Required 4 Years

Must be an individual of high integrity and be a model of unwavering integrity to others. Required 4 Years

Commitment to fostering a diverse working environment. Required 4 Years

Ability to work independently, as part of a team of peers, and also to support and contribute to a multidisciplinary team environment. Required 4 Years

Questions:

Question 1 The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?

Question 2 Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?

Question 3 This requirement falls under the E-RTR process. The candidate MUST submit their Right to Represent electronically following the process to be considered. Do you accept this requirement?

Question 4 Please list candidate's email address.

Question 5 The Vendor Rate for this position is *** Do you accept this requirement?

Question 6 PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE:

Question 7 SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidate's profile, you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidate's VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm? Candidates will get rejected if an agency cuts and pastes the candidates' resumes into this field [REQUIRED]

Question 8 Use of AI is Strictly Prohibited: Please be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process.

Question 9 Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting, requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms, scheduling and completing the fingerprinting process, and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor

Question 10 PROVIDE CANDIDATES FULL PHYSICAL ADDRESS where DOM DoIT Background Check form and Fingerprint cards are to be mailed [REQUIRED]

Question 11 INTERVIEW DATES: Interviews will be conducted on [January 13, 14, 15]. Only submit candidates available for interviews on the date(s) provided.