Jr. Facilities Administration Specialist

Customer Service and Mailroom Rep.

Position Overview:

This is primarily a remote position with 95% of responsibilities conducted off-site, focusing on customer service. The remaining 5% of the role will involve in-office duties related to mailroom functions.

Customer Service Responsibilities:

• Answer incoming calls in the call center from 8:00 AM – 5:00 PM, providing assistance to customers/vendors and *** End Users.
• Research and respond to financial inquiries received via phone, email, or postal mail, utilizing financial systems such as Concur, Oracle, AR Invoice system and Coupa.
• Create and manage tracking cases for all requests received within the unit to ensure timely follow-up and resolution.
• Take information for Accounts Receivable (AR) credit card payments from customers.
  
  

Mailroom Responsibilities (during the absence of the primary mailroom coordinator):

• Handle incoming and outgoing postal mail as well as Federal Express deliveries.
• Pickup mail from the local post office around 10:00 AM daily.
• Sort, date stamp, and distribute mail to in-house units and other ARC locations.
• Process outgoing US Government Client mail using a mail machine
• Complete form/label for outgoing Federal Express mail/packages
  
  

Qualifications:

• Associate degree in Business, Finance, or a related field, or equivalent professional experience.
• Must have a minimum of three years of customer service experience, with the ability to effectively relate with individuals at all organizational levels.
• Preferred experience with using a tracking system.
• Preferred experience working in Coupa, Concur and Oracle financial software is preferred.
• Strong multitasking skills and the ability to work efficiently in a dynamic environment.
• Proficiency with computers and a quick learning aptitude for financial systems/software.
• Mut have excellent verbal and written communication skills.
• Must have the ability to collaborate effectively in a team environment.