What are the responsibilities and job description for the VSP - Help Desk Analyst 4 position at ALTEN?
Short Description:
Help Desk Analyst 4 for Grants & Legislative Analysis Section
Max Vendor Rate ***
Please Submit your Best two candidates
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
Complete Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
Knowledge, Skills, And Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills and Amount of Experience:
Advanced computer skills are required that aligns with the Job Description Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
Customer Relations Skills Required 8 Years
good verbal and written communication skills Required 8 Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years
Questions:
Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2 Please list candidate's email address.
Question 3 If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement?
Question 4 If Selected this role requires the candidate to interview in person. Does your candidate agree to this arrangement?
Question 5 In what City and State is your Candidate located?
Help Desk Analyst 4 for Grants & Legislative Analysis Section
Max Vendor Rate ***
Please Submit your Best two candidates
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
Complete Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
- Become familiar with VSP services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Knowledge, Skills, And Abilities
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Required / Desired Skills and Amount of Experience:
Advanced computer skills are required that aligns with the Job Description Required 8 Years
Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
Customer Relations Skills Required 8 Years
good verbal and written communication skills Required 8 Years
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years
Questions:
Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2 Please list candidate's email address.
Question 3 If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement?
Question 4 If Selected this role requires the candidate to interview in person. Does your candidate agree to this arrangement?
Question 5 In what City and State is your Candidate located?
