Manager, Infrastructure and Implementation Services

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

The Manager, Infrastructure and Implementation Services ensures integrity of our Server, Desktop, Mobile, Cloud, Telephony, Telecom, Network, Data Center and IT Service Management Infrastructure to optimize business and clinical workflows. The Manager partners with Compliance and InfoSec teams to ensure privacy and security of ASHN data assets and protected information. This position uses IT Project Management to assist with new partnership implementations, to execute our Infrastructure strategy, and to support clinician/facility needs. The Manager will be responsible for complete oversight of the planning, procurement, installation, configuration, deployment, and support of IT related needs for establishing a new Joint Venture (JV) agency site(s). The Manager will partner with the Senior Implementation & Project Manager and the IT Department with the coordination of resources, equipment, meetings, and information for Implementation to complete the project on time and within budget. The Manager also oversees the IT Infrastructure build and New Hire Orientation activities during these implementations.

KEY RESPONSIBILITIES:

• Be a People Manager

  • Manager the IT infrastructure team design, mentoring, and retention of teammates

  • Establish and maintain relationships with senior leaders, agencies, partners, and infrastructure project stakeholders

  • Consistently demonstrate ASHN core values; professionally represent the organization

• Deliver on IT Infrastructure responsibilities

  • Manage IT infrastructure in cloud, on-premise, and co-location environments

  • Implement new facilities in states remote to the home office

  • Ensure system availability with validated Disaster Recover and Business Continuity plans

  • Deliver successful infrastructure projects with effective risk and change management

• Manage Systems

  • Microsoft 365: Exchange Online, SharePoint Online, Teams, EntraID, and Intune

  • Amazon Web Services: advanced VPC networking, EC2 management, Lambda functions

  • ServiceNow

• Manage new JV implementations

  • Oversee IT Implementation tasks on location and remotely during Joint Venture (JV) Implementations

  • Partner with the Senior Implementation Project Manager: Collaborate closely with the Senior Project Manager assisting in various new JV implementation tasks as required

  • Transition project from implementation into the IT run model for ongoing support

  • Liaison between Project Management and key business and operations project stakeholders

• Support the training team during implementations and new hire orientation on-site Partner with InfoSec and Compliance to support data security

  • Maintain policies and programs supporting progressive, efficient, and cost-effective telecommunication services

  • Maintain proper technology, physical, and administrative security protocols to prevent data loss and HIPAA violations

• Manage Infrastructure financial performance

  • Execute on long-range and short-range budgets

  • Manage high volume, high value IT assets

  • Lead research, purchasing, and implementation of new capabilities to support the business

  • Support the negotiation and contracts administration to meet operating performance

MANAGEMENT RESPONSIBILITIES:

• Planning

  • Project the number, type, and use of Infrastructure personnel for current/future needs

• Team

  • Interview, hire, train, manage, and terminate department personnel as required

  • Set consistent, clear performance expectations

  • Consistently coach teammates, complete quarterly and yearly evaluations

  • Foster a culture aligned with ASHN’s Mission and Core Values

• Performance

  • Manage day-to-day activities of the department

  • Manage timecards and the department budget

  • Resolve teammate issues/concerns

QUALIFICATIONS:

• At least 10 years of demonstrated relevant Infrastructure technical experience

• At least 4 years of leadership experience managing the IT Infrastructure function and leading technology teams/SMEs, preferably in a healthcare environment

• At least 5 years of experience leading IT Infrastructure in a hybrid cloud environment and a successful track record of leading multi-cloud implementations with Azure and AWS

• Hands-on leader who “rolls-up” their sleeves to resolve server, network or other technical issues

• Experience with at-least one scripting language Python, JavaScript, YAML is required

• Demonstrated Project Management, IT Service Management and Data/Process analysis skills

EDUCATION AND CREDENTIALS:

• Bachelor’s degree in MIS, Computer Science, or Computer Engineering

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.