What are the responsibilities and job description for the Data Entry/Claims Processing Agent position at Alternative Claims Management?
Job Description
Job Description
Salary : $15.00 / hr - $16.50 / hr
Location : Remote (TX, FL, GA, WI, MS, NC, SC)
Starting pay : $15.00 / hr - $16.50 / hr
Hours : Monday to Friday 8 : 30 am - 5 : 00 pm
WHO WE ARE
We are a damage recovery expert (not an insurance agency) negotiating the recovery of insurance claims on behalf of business clients in a variety of industries including rentals, loaner cars, construction, emergency response, transportation firms, municipalities, and specialty vehicles.
WHO YOU ARE
This is a unique role specific to our industry. As someone with the right experience to succeed in this position, you may have held roles in the past in fields such as data entry, Billing, Insurance Claims, or Accounts Receivable. You are a professional with a positive and friendly attitude. You are well organized and detailed oriented, have persistence and the ability to work through and solve problems. You can work independently, prioritizing responsibilities, and managing your time accordingly as well as assisting teammates as needed. You have great verbal and written communication skills and active listening skills. Youmust deliversuperior clientservice that iscourteous, accurate andpromptallwhile working in a fast paced and ever-changing environment.
WHAT YOU WILL DO
Under the guidance of the Claim Processing Operations Manager, you will be responsible for administering the initial claims process, subject but not limited to data entry, billing, payment demand creation and inbound / outbound calls for insurance verification while working in a fast paced and ever-changing environment.
HOW YOU WILL DO IT
- Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.
- Effectively and accurately enter data on all new claim submissions to company database system and provide confirmation to client of claim receipt as needed.
- Review and investigatedocumentation onfacts of loss, collection potential.
- Communicate with clients for additional documentationupon receipt of new claim.
- Verify accident details with various reporting agencies,obtain police reportsand skip tracing as needed.
- Conduct initial calls to report claims to insurance companies and confirm coverage as well as contact involved parties to confirm damages and to verify insurance policy info.
- Document clearly and concisely all relevant activity on all files and makes recommendations for additional activity as appropriate.
- Communicate and escalate claims with high degree of difficulty tothe Operations Supervisor.
- Perform other duties as assigned bytheOperationsManager.
Successful candidates will be able to demonstrate the following minimum qualifications / skills & experience :
BENEFITS AND PERKS
remote work
Salary : $15 - $17
