What are the responsibilities and job description for the Computer Technician / Assistant Network Administration position at Alternative Community Resource Programs Inc?
Job Description
ACRP is seeking a qualified individual for an open computer technician position. Primary responsibilities will include handling incoming help desk service requests related to desktop end-user support, computer repair, and performing PC and network device maintenance.
Responsibilities
- Monitor helpdesk and provide first-level support for workstations, VoIP phones, and mobile devices.
- Perform PC setup, repair and maintenance, including operating system hardware and software installation.
- Conduct workstation virus, spyware and malware removal.
- Unlock user accounts and reset passwords.
- Perform network device maintenance.
- Assist with IT related projects.
- Maintain and update support documentation.
- Travel onsite to satellite offices as needed.
Qualifications
- Technical Degree, Associates or Bachelors in an IT related field of study.
- 3 Years' Experience Preferred
- Certifications a plus
- Must have a valid driver's license and background check.
Skills
- Solid written and verbal communication skills.
- Enthusiastic and detail-oriented.
- Strong problem-solving and analytical skills.
- Ability to work in a team-oriented environment.
- Knowledge of the following:
- Microsoft Hyper-V
- Microsoft Windows 10/11
- Microsoft Office
- Office365
- QuickBook
- Backups
- Mobile Device Management
- Networking
- VOIP
- VPN
- Multi-Factor Authentication
Benefits:
- Dental Insurance
- Health Insurance
- Paid time off
- Retirement plan
- Vision insurance
