Security Response Officer - Lead

Description

Are you ready to join a respected community agency in Billings with over 40 years of dedicated service?

We are hiring: Security Response Officer - Lead 

Benefits

We offer a comprehensive benefits package for employees working 30 hours per week, starting the first of the month, after 60 days of employment:

• Medical: Employer pays $492.00 toward employee coverage. Additional plans for children and family are available at employee cost.
• Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
• Vision: Affordable plans are available for employees, children, and families at a low cost.
• Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Supplemental life insurance plans are available at employee cost.
• Short-and-Long-term Disability: 100% employer-paid coverage for employees.
• 401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
• AFLAC: Supplemental plans are available to employees and their families at employee cost.

PTO

• Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.
• Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25 years.
• Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.

Paid Holidays

• Full-Time Employees: Enjoy 11 paid holidays.
• Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.

Here are some fantastic perks of working with us:

• Student Loan Forgiveness: Alternatives is a PSLF-approved employer, so you can get your student loans forgiven by working for a non-profit.
• Scholarship Program: After one year of service, you can take advantage of our scholarship program to complete your degree, get specialized training, or earn a certification.
• Birthday Lunch: Celebrate your birthday with a $15.00 lunch allowance! It's a great chance to enjoy a meal with coworkers and meet other team members you might not see regularly.
• Career Growth: We love to promote from within! Many of our team members have grown into new roles, and we have impressive longevity in our staff. Our CEO has been with us for over 40 years, and many others have been here for 10 years.

Starting Wage

• Salary: The starting salary for this position is $25.00-$30.00/hour, DOE.

Job Type

• Full-Time, Non-Exempt

Schedule

• Ability to be flexible and available for all shifts as needs of Agency arise and change – specific schedule will be discussed upon offer.

Training

• Orientation: Alternatives provides thorough orientation and training for all new staff. You can expect a one-week orientation, where you will learn all about Alternatives and be prepared for your role. This first week is scheduled from 9 AM to 5 PM at our Alternatives Training Center.
• Training: Alternatives offers fully paid training, including a 1-week training period to follow your orientation week, also scheduled 9am-5pm with a specialized HR trainer, before moving into your new role/schedule.

To be a successful Security Response Lead (SRO-L), you will need the following minimum qualifications and experience/skills:

Minimum Qualifications:

• High School Diploma
• Experience in security, corrections, or law-enforcement
• Valid Montana Driver’s license and Agency Insurability
• Ability to pass Federal workplace drug test
• Ability to pass state and federal background checks
• Must have good writing and communication skills, including basic computer skills and MS Office knowledge.

The SRO-L carries a mix of operational, administrative, and strategic skills and responsibilities to ensure a secure and rehabilitative environment. SRO Lead means balancing the discipline or correctional security with empathy and understanding required in rehabilitation settings.  This dynamic role demands proactive leadership, effective communication, and a commitment to continuous improvement in both security protocols and staff development. 

The SRO-L shall also assist Client Advisors (CA) with routine security and accountability procedures at the discretion of the Operations Supervisor.

The SRO-Lead must have excellent leadership skills, communication skills, and problem-solving abilities.

This candidate must be great under-pressure, with an ability to respond in a timely manner to emergencies and make quick, decisive decisions when needed.
 

About the Team

The Operations Supervisor at Passages has over 15 years of experience with the Agency and more than 30 years in corrections. She began her career as a Client Advisor and has worked diligently to build the successful Operations team at Passages.

The Client Advisor/Operations Department includes Security Response Officers (SROs), Client Advisor Supervisors, Client Advisor In-Charges, and various other Client Advisors and security staff. Together, they ensure smooth operations and maintain a safe environment for both residents and staff.
 

What Will You Do in This Position?

• Oversee daily performance of security response staff
• Mentor new hires and provide ongoing training
• Evaluate staff performance periodically
• Ensure adherence to policies and contract standards
• Respond to critical situations and manage real-time decision-making
• Maintain internal and external security
• Facilitate communication between security teams, facility management, and treatment/case managers
• Investigate and document all incidents thoroughly
• Prepare for audits and inspections
• Assist Client Advisors with security procedures
• Be available for rotating shifts, including overtime, nights, weekends, and holidays

Qualifications

Salary : $25 - $30