What are the responsibilities and job description for the Strategic Customer Success Manager position at Alteryx, Inc.?
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx is searching for a Strategic Customer Success Manager. This position is remote-friendly.
Position Overview:
The Strategic CSM is responsible for driving the success of Alteryx's most strategic customers. The Strategic CSM will bring Alteryx's best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers' business goals, enabling greater business value. It is the Strategic CSM's responsibility to act as the technical advisor to customer stakeholders and drive success by providing technical upskilling, usage recommendations, and risk identification and mitigation. As a trusted advisor and coach, the Strategic CSM is the post-sales success leader and provides their customers with a roadmap to technical success and business value.
Primary Responsibilities:
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued adoption, utilization, and value of our products and services.
- Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts.
- Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products.
- Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Advocate customer needs/issues cross-departmentally with a diplomatic and level-headed approach.
- Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.
Qualifications:
- 5 years of work experience with data and analytics used specifically for strategic business decisions
- Proficiency in SQL, Alteryx, Python or similar analytics product or language
- Proven customer-facing skills.
- Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.
- Exceptional analytical and problem solving skills, including the ability to figure out how things should work.
- A strong entrepreneurial spirit and a passion for excellence.
- Solid verbal and written communication skills.
- Attention to detail, strong organizational skills, and an absolute focus on quality of work.
- Ability to travel up to 30%
Compensation:
Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The “On Target Earnings” (OTE) for this role in the United States is $160,000 - $183,900.
Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others.
Interested? Learn more and apply today at alteryx.com/careers!
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
Salary : $160,000 - $183,900
