What are the responsibilities and job description for the Director Learning Experience Design position at Altice USA?
Job Summary
Please ensure you read the below overview and requirements for this employment opportunity completely.
The Learning Experience Design Director leads a dynamic team to design, develop, and deliver innovative learning experiences that empower frontline employees across various functions, including field operations, sales, and call centers. The role involves collaborating with subject matter experts and training program managers applying design thinking methodologies and optimizing learning content.
Responsibilities
- Lead a team of Learning Experience Designers focused on high accountability, execution, and best-in-class learning solutions.
- Define and articulate vision for the learning experience design function.
- Collaborate with business leaders and training program managers to align learning solutions with organizational performance metrics.
- Drive a culture of continuous improvement in learning design methodologies.
- Oversee the end-to-end design and development of learning solutions, ensuring they meet the needs of frontline employees.
- Establish design thinking, agile and lean processes to design and development projects.
- Utilize customer feedback and data to enhance the effectiveness of learning experiences.
- Work closely with training program teams throughout the process to identify metrics for assessing learning effectiveness and continuous program improvement.
- Implement criteria that drive content modality, authoring tools, and prioritization.
- Establish an approach to content curation vs content creation.
- Identify, assess, and integrate emerging trends in learning and development platforms, tools, and experiential learning to enhance employee training programs.
- Leverage generative AI to accelerate development projects.
Qualifications
Location
Plano, TX, US, 75024
Brand : Altice USA
Requisition # : 4240
LI-DR1
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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