What are the responsibilities and job description for the eCommerce Specialist position at Altice USA?
Optimum
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
Job Summary
- Are you an enthusiastic and diligent self-starter Do you have a genuine interest to deliver the very best customer experience with each consumer and customer contact The eCommerce specialist warmly responds to customer service inquiries, resolving issues, and making sure customers are happy with both our products and support.This is a great opportunity to show your sales skills over email and chat! Great base commission opportunity!
Responsibilities
- Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Altice products and services.
- Meet Altice technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region.
- Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously
- Respond appropriately and professionally to questions from pending and current customers regarding sales related issues.
- Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections
- Maintain an advanced and current knowledge base of Altice products
Qualifications
- High School diploma or GED required, two years college preferred.
- Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat.
- Must be able to engage customers with excellent interpersonal skills, focus on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment.
- Computer skills using Windows based systems, including databases & billing systems required.
- Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Altice.
- Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
