What are the responsibilities and job description for the Customer Service Representative (US Citizen) - Melbourne, FL position at Altimeter Solutions?
We've determined which skillsets are most beneficial for this role. These skills are listed first below as the Must Haves and Nice to Haves our hiring team highly prefers. Below that you'll find the standard job description for this opportunity.
Must Haves :
- HS Diploma and 6 years or prior relevant experience
- Strong Troubleshooting skills, able to do "fault isolation" and troubleshoot the problem. (Candidates from a electrician / Plumbing / HVAC / Mechanican are usually a good match as they have good troubleshooting skills)
- Accurate typing skills.
- Able to multi-task and work in different tools and windows
- Ability to follow standard procedures.
- Prioritize tasks according to urgency and importance.
- Ability to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.
- Position requires strong attention to detail and adherence to policies and procedures.
- Ability to log detailed notes regarding communications between responsible parties regarding requests.
- Help train new team members as needed.
- Clearly and effectively share information using oral and written communication skills.
- Strong teamwork mentality / someone from Team sports or military background has the correct mentality
- High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary / associate's degree with a minimum of 2 years of prior related experience. Will consider experience in liue of a degree
Nice to Haves :
Job Description :
Seeking an enthusiastic, goal oriented, and engaged team member to fill an exciting Customer Service Representative opportunity and become a key member of our fast paced and dynamic Network Operations Control Center (NOCC) supporting the safety of our national airspace. A technical background is not required, but the ideal candidate has a passion and disposition for continued learning and professional growth.
This innovative position will offer candidates the opportunity to start as a Customer Service Representative (CSR) with the expectation for continued growth and progressing into roles of increasing responsibility and technical knowledge to potentially become a Network Operations Specialist (NOS).
This is a contract to hire position after exhibiting skills and capabilities in the workplace. As an full-time employee you will be eligible for paid time off, paid holidays, 401K matching after one year of service, access to the Family Medical Center, a variety of medical dental and vision plans to fit your needs as well as educational assistance and employee resource groups for Networking, Employee Discount platform, Employee 24x7 Gym, Dress for your Day, Employee Referral Bonuses, and strong Diversity, Equity & Inclusion resources.
Essential Functions :
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