General Manager for Specialty Construction Company

Our growing company is looking for a General Manager to lead operational execution and drive efficiency across project installations and customer satisfaction initiatives. This role will oversee project completion, process standardization, and team development while ensuring cost-effective and high-quality service delivery. This role is critical to growth and the long-term success of the organization.

Key Responsibilities Include But Not Limited to:

Operational Leadership

• Oversee project execution to ensure timely, cost-effective, and high-quality project installations.
• Provide strategic guidance to project teams to optimize workflows and resource allocation.
• Step in as needed to manage projects directly to balance workload and maintain efficiency.

Team & Talent Development

• Supervise and develop the operations team, fostering a culture of accountability and continuous improvement.
• Conduct performance evaluations and provide structured feedback.
• Lead hiring efforts to strengthen the team.

Customer Experience & Escalation Management

• Act as a senior escalation point to resolve project and service issues effectively.
• Ensure customer satisfaction through proactive engagement and problem resolution.
• Support strategic planning for high-impact projects requiring coordination with multiple stakeholders.

Process & Performance Optimization

• Evaluate and refine operational processes to improve efficiency and service quality.
• Identify opportunities for cost reduction while maintaining or enhancing service delivery.
• Work cross-functionally to streamline installation processes and reduce overall project timelines.

Vendor & Contractor Oversight

• Assess and onboard third-party service providers, ensuring alignment with quality and performance expectations.
• Implement standardized training and quality control measures for external partners.
• Optimize contractor selection to balance cost efficiency and service excellence.

Continuous Improvement & Innovation

• Contribute to product and service innovation efforts.
• Implement new tools and systems to enhance operational performance.
• Drive early adoption of improved processes to enhance customer and employee experiences.

Success Metrics

• Retention and engagement of key team members.
• Reduction in project completion times and costs.
• Increased utilization of internal systems and process adherence.
• Measurable improvements in customer satisfaction and service quality resulting in customer referrals.

Experience

• 10 years of construction experience, ideally with HVAC related experience.
• Successfully hired and managed teams.
• Have a history of process improvement and documentation.

Compensation

• Compensation $150,000-$200,000 salary. Position may be eligible for further incentives.

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Construction management: 5 years (Required)
• HVAC: 5 years (Preferred)

Location:

• Edwards, CO 81632 (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $150,000 - $200,000