Job Description
Job Description
Salary : $24.00 per hour
Job Title : Vermont State University Gear Shop Manager
Department : Retail Sales
Location : Castleton, Vermont
Reports to : EVP of Retail Operations
Part Time : Summer hours : 4 5 hours per day Monday Friday, unless otherwise specified. School year hours : 8 hours per day Monday Friday, unless otherwise specified. Holidays and days when the school is closed (spring break, winter break, etc) youll have off. Some weekend and / or evening hours are required.
Health Insurance Benefits : Included
Position Summary : The Store Manager at Vermont State University Gear Shop will oversee all aspects of the retail store and is responsible for supervising daily activities, ensuring overall store performance sales goals and profitability are met, and supervising a customer focused part-time sales team. In this role youll set the standard of success and develop operational action plans, manage store inventory and cash flow, and work with students, staff, faculty, and alumni to fulfill their product needs. Additionally, you will seek daily to implement and execute the mission of UGS : Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
Essential Duties and Responsibilities :
In-store Selling Effectiveness :
- Demonstrates / sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service
- Drive store sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics
- Uphold positive working relationships with university officials, UGS partners, and third-party vendors
- Maintain optimal floor coverage and schedules to maximize store productivity while staying within established sales per labor hour metrics.
- Build and maintain a store environment that is sharply focused on branding and visual merchandising to optimize the shopping experience.
- Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times
- Ability to oversee and attend temporary pop-up store events outside of the physical store location
Direct Selling Effectiveness :
Build relationships with campus department and organization leads and promote our ability to provide unique branded merchandise for events, projects and groups.Work with support team to source apparel and branded merchandise, selecting items that meet the needs of campus department and organization customers, keeping within product pricing, decorating and freight expense standards set by the customer and / or our VP of Retail OperationsWork with support team to secure / create necessary artwork and quotes to be shared with our customers, assuring that all product, pricing, and shipping details are accurately representedWork with support team and customers to approve virtual samplesMonitor status of open purchase orders to ensure on-time delivery of all products, including timely resolution, communication, and mitigation of future potential problemsWork with support team to assure timely invoicing of direct customersBuild High Performing Teams
Hire, train and inspire a part-time sales team that is committed to exceeding customers expectations while always delivering the highest level of customer serviceProvide ongoing team leadership and coaching; lead periodic team meetings, one-on-one staff meetings, yearly performance reviewsIdentify, document, and resolve performance issues and policy violations in partnership with the human resources managerPartner with human resources manager on all benefits, payroll, on-boarding, and off-boarding matters.Operational Excellence :
Implement action plans to improve key performance indicators to maximize businessWork with the UGS team members to help identify opportunities to improve store operations efficiencyReceive products into the ordering systems to validate delivery and inventory levelsReview online orders and prepare merchandise for shippingManage controllable expenses and work with the accounting team to provide necessary documentationPerform and or delegate opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate UGS directivesMaintain store policies and proceduresIncorporate loss prevention and safety messages into daily operations and work with university officials as the need arisesMaintain a safe and clean environment in accordance with university and UGS policiesCollect and analyze information and data to generate reportsTroubleshoot and aid in problem solving backend and frontend issues as they ariseWork hours are primarily 9am to 5pm Monday Friday, however availability for varied weekly shifts including occasional weekends, evening events and peak shifts hours requiredCommunity Outreach :
Weekly outreach to departments, faculty, administration, student groups and other auxiliary services for the purpose of building trustworthy relationshipsMonthly meeting / communication with UGS contract administratorImplement all additional services and programs that pertain to community involvementBe present and available for as many community activities and events as possibleEstablish an Advisory Committee that meets four times a year for the purpose of understanding branded needs and measure the success of past performanceOther Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Knowledge and Experience
3 years retail store management, customer service and / or merchandising experience3 years experience staffing and leading a high performing, customer focused retail sales teamDemonstrated technical expertise in point-of-sale systems and troubleshooting POS issuesBroad range of product knowledge including apparel, hardgoods and tech accessories a plusProficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and TeamsProficiency with mobile point-of-sale hardware technologyExperience with shipping software a plusCore Competencies :
Ability to lead and coach individuals and teams, give constructive feedback, and motivate others to be high performersConsultative customer service through active listening and interpersonal communicationProven ability to drive sales resultsAbility to think critically, problem solve and use sound judgmentWillingness to learn and embrace new procedures and new technologiesWillingness to be flexible with time and adjust to a fast-paced and ever-changing work environmentDetail oriented with proven organizational skillsAbility to work independently and collectively with the team and across multiple entities (vendors, partners, corporate teams)Strong self-motivation toward the achievement of strategic and tactical goalsHigh sense of urgency and willingness to take initiativePositive and professional demeanor with the ability to remain calm in high pressure situationsAbility to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodationEducation and Training :
Bachelors degree or equivalent experience in related field preferred
Salary : $24
