What are the responsibilities and job description for the F&B/ Service Manager position at Altitude Trampoline Park?
INTRODUCTION
Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Operations Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.
PRIMARY JOB RESPONSIBILITIES
- Assist General Manager in staff by recruiting, scheduling, orienting, and training employees, creating and maintaining a safe, secure, and developing personal growth opportunities
- Assist the General Manager with follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards
- Provides overall management and leadership of the Team focused on providing excellent customer service.
- Assesses the training needs of the team and oversees the training development and delivery.
- Supply ordering and operational tasks.
- Identifies and implements process improvements across the Operational department as well as other departments when necessary.
- Makes Operational policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
- Ensures team is adhering to company policies and guidelines.
- Maintain a safe and secure facility for all park equipment, including trampoline mats, springs, padding and other equipment.
- Creates a unified Customer Service team through effective communication, team building, motivation, and recognition.
- Handles the more complex customer issues as well as escalated customer calls.
- Performs Customer Service Supervisor duties when the need arises.
ADDITIONAL RESPONSIBILITIES
- Provides or performs other services as needed or required by General Manager
- Maintain kitchen and cafe counter area
- Build a desirable offering to guests
- Boost sales through specials and promotions
- Meet revenue goals as they relate to F&B
CONTROLS OVERWORK
Works under the direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.
SKILLS AND KNOWLEDGE
- Minimum of 1- 2 years of management experience preferred
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
- Ability to handle multiple assignments on a timely basis with a high degree of accuracy
- ServSafe Certification a plus
