What are the responsibilities and job description for the General Manager | Restore Hyper Wellness | Camas, WA position at Altius Search Group?
General Manager | Restore Hyper Wellness | Camas, WA
Restore Hyper Wellness is seeking a strong, experienced leader to join our team of wellness professionals on a mission to help people feel better so they can do more of what they love.
As General Manager, you will lead the Restore studio in the community to create brand awareness, drive
traffic, leads and membership, and overall sales. This individual will be responsible for contributing to the
studio's performance, team members, KPI management, and marketing events. A successful leader at
Restore will have previous management experience, a passion for wellness, and for helping people.
Additionally, this role will contribute to the day-to-day operations of the studio and will develop a team in a
fun, engaging, and inclusive environment.
Responsibilities
- Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, and facilities maintenance
- Execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
- Hire and guide onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
- Foster a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
- Lead the studio team in service and product knowledge to motivate them to meet / exceed sales goals
- Driving sales through promoting and recommending membership packages
- Manage client accounts such as freezes / terminations and follow up on declination of auto-pays and
- Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
- Ability to work flexible schedules including on weekends and holidays as directed by business needs
- Ensure a safe and clean studio environment for members and guest
- Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture
Assisting with store operations including greeting customers, answering calls, giving tours, selling
services, using our point-of-sale system to check out customers, operating our wellness equipment, light
cleaning, etc.
Benefits
