Medical Front Desk Coordinator

Who we are: We are a holistic wellness center with a simple mission - to actively listen and provide compassionate care for you at the deepest level. We believe in collaborative healing that honors unique connection between your mind, body, and spirit. Through our network of diverse providers, we offer tailored treatment plans that blend osteopathic, functional, and traditional medicine.

Job Summary: The Front Desk Coordinator serves as the first point of contact for patients and visitors, managing appointments, handling administrative tasks, and ensuring a welcoming and safe environment for our clients. If you are a detail-oriented individual with excellent interpersonal skills and a passion for helping others, we invite you to apply for this rewarding position.

Front Desk Duties:

· Greet and check-in clients with a warm, professional demeanor.

· Manage appointment scheduling and patient compliance to their appointment

· Answer multi-line phone and route calls, addressing inquiries, and providing appropriate information.

· Collect and process payments, including co-pays, deductibles, and outstanding balances.

· Maintain accurate client records by updating demographic and insurance information.

· Complete insurance verifications.

· Obtain prior authorizations for procedures, medications, and referrals as required.

· Liaise with insurance companies to resolve coverage issues or claims denials.

· Assist in managing medical records requests and ensuring compliance with HIPAA regulations.

· Provide clear instructions to clients on how to use the equipment safely. (i.e. sauna, cold plunge, and Biomats)

· Maintain inventory of front office and clinical supplies and notify appropriate personnel when reorders are required.

· Miscellaneous administrative tasks to support clinic operations.

Facility Operations:

· Verify the wellness tools and equipment for client visits are functioning properly and adjust settings as needed.

· Ensure the wood-burning sauna is properly maintained, including monitoring the fire and adding wood as needed.

· Monitor the cold plunge equipment for compliance with functionality and meets temperature requirements.

· Monitor the area to confirm all safety protocols and guidelines are in place.

· Report any equipment malfunctions or maintenance issues to management immediately.

Qualifications & Skills:

• High school diploma or relevant education.
• Previous experience in a medical office required.
• Proficiency in EMR software, Microsoft Office and Google Workspace
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• W Barnstble, MA 02668 (Required)

Ability to Relocate:

• W Barnstble, MA 02668: Relocate before starting work (Preferred)

Work Location: In person

Salary : $23 - $27