Community Manager and Wellness Center Lead

Overview:

Altman Management Company, LLC, a well-established regional property management company, is seeking a talented Community Manager and Wellness Center Lead for the Lotus apartment community in Philadelphia, PA. Lotus is more than just a place to live; we're a vibrant community where residents and guests come together to thrive. Located in the heart of Old City, Philadelphia, our property features a beautiful wellness center designed to nourish both body and spirit. With a yoga studio, spa, and fitness center located in the lower level, we offer a holistic experience for our residents and non-resident members. We're looking for a conscientious, kind, and responsive Community Manager to help lead and maintain our warm and welcoming environment, all while overseeing the management of our wellness spaces and fostering a sense of belonging for everyone, including residents and members the Wellness Center.

Job Description

As the Community Manager & Wellness Center Lead, you'll be the friendly face that residents, members, and guests turn to for assistance and support. This role combines your passion for community-building with your ability to manage day-to-day property operations and wellness center activities.

You'll work to ensure the property is running smoothly, maintaining a welcoming and positive atmosphere, and ensuring that both residents and non-residents enjoy the full benefits of our wellness center. This is a dynamic role that blends property management expertise with a love for wellness, events, and helping others feel at home.

Key Responsibilities:

Property Management & Resident Relations:

- Act as the main point of contact for residents, addressing inquiries, requests, and concerns in a warm and approachable manner.

- Build strong relationships with residents by creating a friendly, inclusive community atmosphere through social events, newsletters, and regular communication.

- Manage resident move-ins and move-outs, ensuring smooth transitions and a positive experience.

- Coordinate maintenance and repairs with vendors and contractors, ensuring the property is always in excellent condition.

- Administer and maintain leases of apartment units on Yardi, including following up with residents on late rent payments

- Oversee all events in the building and ensure safety, consistency, and transparent communication occurs

- Maintain ongoing communication with all members (residents and non-residents)

- Coordinate with Maintenance staff to respond to all maintenance and repair needs, 24/7

- Reports directly to the Regional Manager and / or Owner, and may have a staff of Leasing Consultants and Maintenance Supervisor or Maintenance Technicians reporting directly to them

- Shop competition every quarter, maintaining familiarity with the local market

- Build, supervise, and lead staff, including performance management and reviews

- Work with Human Resources for recruiting and staffing, including approval of offer letters, completion of background checks and drug screens through third party, and partnering on performance issues

- Prepare for and manage all City-required inspections

Member Management:

- Oversee the operation and tenants of the wellness center, including the yoga studio, spa, and fitness center.

- Manage memberships for both residents and non-residents, ensuring all memberships are processed and updated in a timely manner, and ensuring that membership dues are paid timely

- Ensure that non-resident hours (8:00 AM to 9:00 PM) are upheld, coordinating staff coverage and guest services during those hours.

- Coordinate with the providers of events and activities in the wellness spaces, such as fitness classes, workshops, wellness seminars, and special events.

- Foster a warm and inviting atmosphere in the wellness center, ensuring that all members and visitors feel welcome, relaxed, and supported.

Community Engagement:

- Develop and host events to promote community engagement and interaction among residents, such as social hours, fitness challenges, and wellness workshops.

- Periodically survey residents and non-resident members to understand their wellness needs and preferences, ensuring the wellness center meets those needs.

- Promote a culture of health and wellness throughout the building, encouraging participation in wellness programs and offering guidance to those interested.

Administrative & Reporting Duties:

- Maintain accurate records of resident and member information, including memberships, event registrations, and wellness center usage.

- Monitor wellness center budgets and expenses and assist with planning and implementing new initiatives.

- Track and report on resident satisfaction and wellness center engagement to ensure continuous improvement.

Qualifications:

- Personality: You are a naturally approachable and caring individual who genuinely enjoys helping people and building a sense of community.

- Experience: Previous experience in property management required; hospitality or wellness center management is a plus

- Skills: Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment

- Wellness Knowledge: A passion for wellness and fitness, with basic knowledge of wellness services such as yoga, fitness, and spa treatments

- Communication: Excellent interpersonal and communication skills, with a knack for creating connections with people from all walks of life.

- Tech-Savvy: Comfortable with property management software, membership databases, and general office software (Word, Excel, etc.).

- Flexibility: Ability to work a flexible schedule to accommodate events, resident needs, and wellness center hours.

Why You'll Love Working Here:

- Make an Impact: Build a community of residents and members who thrive in a space that supports their well-being and growth.

- Collaborative Team: Work with a supportive and friendly team who shares your passion for creating a welcoming, vibrant environment.

- Personal Growth: Opportunities to get involved in wellness programming, leadership development, and community-building initiatives.

- Perks: Complimentary access to the wellness center, including yoga classes, fitness services, and the spa. Other perks include discounts on wellness services and events.

If you're a passionate, community-oriented individual with a love for wellness and property management, we'd love to hear from you! Apply today to join our team and help make Lotus the best place to live and thrive.

Altman Management is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and residents.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Experience:

• Property management: 2 years (Preferred)

Ability to Commute:

• Philadelphia, PA 19106 (Preferred)

Ability to Relocate:

• Philadelphia, PA 19106: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $75,000