What are the responsibilities and job description for the Dallas-Mockingbird - Dispatch Agent position at ALTO?
Alto Dispatch & Driver Support Overview :
Alto is the better way to rideshare. We exist to create remarkable journeys. We aspire to elevate the entire ride experience - from ordering to exiting - in a way that is both striking and seamless. We are proud to be a part of each client's unique journey - getting them where they want to go in a way they can feel good about.
The Alto Dispatch team is one of the most important functions on the Operations team. You will be actively managing the fleet & drivers, assisting & supporting drivers on the road, coordinating trips between passengers & drivers and ensuring smooth operations during the shift.
Alto is a fast-paced, high-growth startup based out of Dallas. You will join an early stage company on a highly passionate team and have the opportunity to build & shape current processes and operating procedures.
www.ridealto.com
Shifts available : All shifts available. We operate a 24 hour / 7 day / 52 week business.
Tasks
- Schedule or dispatch drivers, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using Zello or mobile phones.
- Oversee all communications within specifically assigned trips.
- Receive or assign trips to drivers.
- Advise Drivers and the DFW Operations Team about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
- Arrange for necessary repairs to restore service and trips.
- Ensure timely and efficient movement of Alto vehicles, according to routes and trips received.
- Coordinate lunches and end of shifts with Drivers based on company needs.
Skills
Experience
Job requirements :
