What are the responsibilities and job description for the Customer Service and Field Operations Associate position at Altorfer CAT?
Job Title
Field Dispatcher ll, Ag
Job Summary
As a Field Dispatcher ll, Ag, you will be responsible for supporting our technicians in their daily duties, including answering phone calls and responding to customer queries. You will also work closely with service department management to ensure seamless communication and collaboration.
Key Responsibilities
* Learn the internal workings of the Altorfer service department to provide effective support to technicians.
* Assist technicians with their daily duties, including answering phone calls and responding to customer queries related to agricultural machinery.
* Work closely with service department management to ensure seamless communication and collaboration.
Qualifications
* Good organizational and customer service skills are required to handle multiple tasks and interact with customers effectively.
* Excellent communication skills are essential for working collaboratively with technicians and management.
* Ability to work in a fast-paced environment with a high level of adaptability and flexibility.
* Willingness to work overtime and weekends as needed.
* Proficiency in using Microsoft Office, Outlook, and Excel to manage tasks and communicate with colleagues.
Field Dispatcher ll, Ag
Job Summary
As a Field Dispatcher ll, Ag, you will be responsible for supporting our technicians in their daily duties, including answering phone calls and responding to customer queries. You will also work closely with service department management to ensure seamless communication and collaboration.
Key Responsibilities
* Learn the internal workings of the Altorfer service department to provide effective support to technicians.
* Assist technicians with their daily duties, including answering phone calls and responding to customer queries related to agricultural machinery.
* Work closely with service department management to ensure seamless communication and collaboration.
Qualifications
* Good organizational and customer service skills are required to handle multiple tasks and interact with customers effectively.
* Excellent communication skills are essential for working collaboratively with technicians and management.
* Ability to work in a fast-paced environment with a high level of adaptability and flexibility.
* Willingness to work overtime and weekends as needed.
* Proficiency in using Microsoft Office, Outlook, and Excel to manage tasks and communicate with colleagues.
