What are the responsibilities and job description for the Service Manager, Hvy position at Altorfer Industries, Inc?
Service Manager, Hvy
Req No.
2024-5028
Category
Management
Location
US-IN-Hammond
Type
Regular Full-Time
Union or Non-Union
Non-Union
Division
Heavy
Company
Altorfer Industries Inc.
Working Hours / Days
6 : 30am - 4 : 30 pm Monday - Friday, weekends as needed
Basic Duties
Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.
- Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.
- Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.
- Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.
- Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders
- Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.
- Promote safety in the workplace and help lead technical and professional development.
- Perform other duties as assigned.
Qualifications
Physical Requirements / Working Conditions
This position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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