Loan Servicing Specialist, Operations Center, Onalaska WI

Altra Federal Credit Union is looking to fill a Loan Servicing Specialist position at the Operations Center in Onalaska, WI. As a Loan Servicing Specialist, you will be responsible for all servicing functions related to consumer, business, and real estate loan products, as well as credit card servicing functions. In this role you will work to coordinate within the Credit Services department and Credit Union to maximize the member experience and relationship within each department.

Responsibilities include, but are not limited to:

• Perform daily servicing and account maintenance activities related to consumer, business and real estate loan products
• Work internal calls and activity requests from branches and other departments
• Ensure all loan servicing related tasks are completed
• Ensure the accurate and timely posting of mailed-in member deposits, payments and related tasks are completed
• Assist with other departmental duties as needed, including but not limited to answer phone calls, training and mentoring co-workers, cross-training, and be part of Saturday rotating schedule to handle teller / branch overrides

A high school diploma, GED or HSED is required. A minimum of one (1) month of general loan servicing or related experience is preferred. Customer service experience is required. Must be highly knowledgeable in all aspects of Loan Servicing, documents, regulations, and compliance and must have a solid understanding of credit union polices, systems, documents, NCUA regulations, and other laws pertaining to loan servicing. Must have the ability to prioritize, multi-task, and work independently to meet deadlines. High degree of accuracy and attention to detail are required. Must have working knowledge of personal computers and Microsoft Office products (Word, Excel, and Outlook). Excellent verbal and written communication skills; strong interpersonal skills and the ability to work with people effectively.

This position is full time, 40 hours a week, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Altra’s corporate office is in Onalaska, WI, however, this position could be blended remote; time split regularly between working from home and working in the office.

Pay and Benefits:

• Competitive starting rate of $18.00/hour.
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) additions 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

• Previous / current customer service experience is required.

• An understanding of credit union polices, systems, documents, NCUA regulations, and other laws pertaining to loan servicing is a plus!
• A minimum of one (1) month of general loan servicing or related experience is preferred.

Education

• High School or GED or better