What are the responsibilities and job description for the Member Solutions Representative, Rochester 2nd Street, Rochester MN position at Altra Federal Credit Union?
Description
Altra Federal Credit Union is seeking a Full Time Teller / Member Solutions Representative for our Rochester 2nd Street office! Persons excelling in this position provide professional, friendly service, information, assistance to others, and set the standard of service our members have come to expect in visiting any office location. Member Relations Specialists are friendly and outgoing, engaging, trustworthy, non-judgmental, focused, and confident.
Member Solutions Representative welcome the members into our offices, asking questions to determine the nature of the member's visit to the office, assisting with all types of member service transactions, and more! The Member Solutions Representative are the "faces" of Altra and fully represent Altras brand to help our members live their best lives!
Responsibilities include, but are not limited to :
- Member service / teller transactions
- Enter members into better lobby for service in other areas
- Load and unload debit cards daily
- Trouble shoot debit card machine issues
- Change debit card machine film
- Assist members in how to use kiosks and lobby computers
- Sort office mail
- Print debit cards
- Research and assist with any concerns members may have
Qualified candidates are required to have a high school diploma, GED or HSED. Previous experience in a customer service or financial services role is preferred. Cash handling experience would be helpful. Spanish and Somali speaking language skills would be encouraged, but not required.
This position is full time, 40-hours per week, Monday through Friday, between the operating hours of 8 : 30 a.m. and 5 : 30 p.m., and will require some flexibility within these hours, as needed.
Pay and Benefits :
Why work at Altra?
Altra is proud to be a Great Place to Work certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!
We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, its where YOU belong!
Qualifications
Education
Required
Experience
Preferred
Salary : $18
