What are the responsibilities and job description for the Administrative Assistant Livingston position at Altus Community Healthcare?
Job Description
Job Description
Description :
The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.
PRNDay and Nights
Livingston
Essential Duties and Responsibilities
Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
Routinely check and respond to work e-mail
Document in the computer system all necessary demographic, insurance, and financial information
Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
Responsible for photocopying records and documents for billing purposes
Perform clerical duties, including mail delivery, faxing, copying, and scanning
Responsible for answering, screening, and directing incoming phone calls
Collect co-payments or other applicable financial payments
Performs exit interviews with all patients
Facilitate daily deposits and perform cash reconciliations
Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge / transfer information
Document patient volumes for the previous day
Maintain and compile reports and informational packets for distribution
Perform any job related to the registration process
Participate in performance improvement activities as necessary
Perform other duties as assigned
Safety / Infection Control
Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials
Customer Service
Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
Demonstrate effective interpersonal skills
Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments.
Utilize effective communication methods in an accurate, courteous, and professional manner.
Explain all procedures, treatments, and care while remaining aware of language barriers
Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs
Emergency Center Policy
Ensure personal appearance is business casual and professional at all times
Responsible for wearing Emergency Center identification badge at all times which must be visible and above the waistline
Attend all Emergency Center required meetings and in-service education
Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
Compliance with attendance standards
Demonstrate flexibility when changes in assignments are necessary
EDUCATION & EXPERIENCE
High school diploma or equivalent
1-3 years office experience in a health care setting preferred
Previous customer service experience preferred
Must be able to effectively communicate with customers both in person, and over the telephone
Must have understanding of basic medical terminology
LANGUAGE / MATH / REASONING ABILITY
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
COMPUTER SKILLS
Basic computer skill
CERTIFICATE / LICENSES
None
Requirements : Competencies
Professional Maturity : The ability to separate emotional feelings from the real issues at hand
Responsibility : The ability to accept choices you have made and the results they have led to
Communication : The ability to write and speak effectively; actively listens to others, and give feedback
Flexibility : Demonstrate responsiveness and adaptability following change initiatives
Intelligence : Understand information and apply new knowledge
Energetic : Exhibits high levels of energy and enthusiasm
Organized : Efficient in structuring tasks to be accomplished
Computer Savvy : The ability to use technology efficiently and effectively
Customer Service : The ability to enhance customer satisfaction
Job Knowledge / Technical Knowledge : Knowledgeable of current role and technical systems, and the impact it has on the organization
Integrity and Respect : Demonstrates upmost level of integrity
Interpersonal Communication : Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
Collaboration and Partnership : Encourages participation from team members
Manages Change : Demonstrates flexibility with changing environments
Problem Solving : Resolve issues in a timely manner
Attention to Detail : Follows procedures to ensure entry of data
Organization : Uses time efficiently by prioritizing and planning work activities
Judgment : Ability to make independent decisions
Teamwork : Works with others to accomplish objectives and shows support for decisions
Quality : Sets high standards to ensure quality in work performed
Accountability : Takes responsibility for adhering to all company policies, procures, and performance expectations
Physical Demands
The physical demands for this position include adequate vision, hearing, and repetitive motion
Light physical activity performing non-strenuous daily activities of an administrative nature
Ascending or descending stairs, ramps and the like, using feet and legs and / or hands and arms
Substantial movements (motion) of the wrist, hands, and / or fingers in a repetitive manner
Bending legs downward and forward by bending leg and spine
Work Environment
Well-lighted, heated and / or air-conditioned indoor office setting with adequate ventilation
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