Service Technician

ATC is looking for a Service Technician to join our team in Nappanee, Indiana!

At ATC we expect all employees to follow a set of core values that guide how we approach work and “how we get things done” – Trust, Respect Each Other, Vigorous Learning, Quality over Quantity, Family/Community, & Financial Stability. Our Mission is as follows: To create long-term value for our employees, community, and customers with sustained investment in our people, processes, business partners and product lines.

What We Offer:

· Clean and safe environment, people-oriented and focused on maintaining work/life balance

· Open communication, commitment to transparency and a people-centric culture

· Collaborative, energizing, and innovative work

· Personal and career growth and development opportunities

· Competitive pay and monthly bonus opportunities

· Comprehensive Health & Wellness programs

· Retirement Program with Employer Match!

· Best practice Paid Time Off policies and Paid Holidays

Service Technician

As a Service Technician, you will provide continual diagnoses, problem-solving, resolution and repairs with the products to ensure a high-level of quality, efficiency, and customer satisfaction, in line with Company processes and business goals.

Expected Job Functions/Accountabilities in the Role:

· Performs line work and makes repairs, including panel change/over-lay, electrical wiring issues, a/c install, generator install/service, changing brakes, door replacement/install, metal work, welding, etc., in a high-quality and efficient manner.

· Performs final quality checks, diagnosing obstacles, and repairs all trailer and RV products to ensure a high-quality outcome. Notifies the Case Owner of other potential service items noticed to discuss with the customer.

· Troubleshoots complex issues in person or over the phone for customers and team members to ensure complete and accurate resolution.

· Ensures service work is documented appropriately on paper and within the system for accuracy.

· Partners with the line and other service technicians for mutual success of the team.

Position Requirements:

· Education: HS Diploma or equivalent; will consider a combination of work experience and education.

· Experience: 1 year of auto, trailer, mechanical, maintenance, or machine service and repair experience required; will train the right person. Plumbing, electrical, and welding experience would be a plus.

· Functional Skills: Strong mechanical ability who can easily trouble-shoot and repair parts, wiring, etc. in an efficient way; advanced attention to detail, complex problem-solving, time management skills, and ability to read prints and a tape measure.

· Certifications: Ability to operate a forklift or scissor lift; will certify on site.

· Technology Aptitude/Skills: Basic computer and data entry skills required.

· Language Skills: Solid verbal and written communication skills; will correspond with customer and team via verbal or through emails.

· Leadership/Behaviors: Self-motivated; able to work well independently and within a team; takes on a high level of accountability; positive behaviors and customer-focused attitude; strong safety and quality-minded; flexible and able to move from project to project well.

· Culture Match Behaviors: Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being a problem-solver and a collaborative, continuous learning team member.

Pay/Salary: $28-$35/hour based on experience.

Reports To: Service Manager

Core Hours: 5:00am – 1:00 pm

Typical Work Week: M-F; typically, 40 hours a week

Direct Reports:

Travel: Limited; Up to 10%

Work Conditions: Production Floor/office environment, frequently required to wear Personal Protective Equipment, lifting up to 50 lbs. required

Equal Opportunity & Reasonable Accommodation Commitment: In order to provide equal employment opportunities to all individuals, employment decisions at ATC will be based on qualifications and ability to complete essential functions of the job. ATC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, military status, genetic information, or any other characteristic protected by law. It is ATC’s intent that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. As part of this commitment, ATC will ensure that persons with disabilities are provided reasonable accommodations, if such accommodation does not cause the company undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department.

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $28 - $35