IT Support Specialist Alumus FT

Overview

Elevate your career with a team that truly cares. Join a company that sees a better way for healthcare by being patient advocates, following evidenced-based clinical practices, caring for people holistically, improving continuity of care and providing nurturing surroundings that encourage and inspire.

The IT Support Specialist responds to and monitor service requests within IT Service Desk system providing a positive customer experience over phone or in person when required.  The position will also provide support to IT initiatives, including 

• Raising the Bar for Senior Healthcare: We aim to provide the best service to our patients and their families in the Senior Healthcare Industry. Our service is particularly attuned to the needs of seniors and their families, offering compassionate, personalized care that enhances their quality of life. We continually strive to evolve and improve our offerings, ensuring that we stay at the forefront of senior healthcare excellence.
• History of Success: Alumus has grown into managing and operating four distinct healthcare companies, with over 1,200 clinicians and associates serving patients and their families in Arizona, Washington, and Oregon.
• Opportunities for Growth: Many of our long-standing employees had humble beginnings and have grown their career with Encore Communities.
• Comprehensive Benefits: Access comprehensive benefits coverage from day one, effective the 1st of the month following your start date, ensuring your health and well-being are prioritized.
• Generous PTO: Enjoy ample paid time off to recharge and pursue personal endeavors, fostering a healthy work-life balance.
• Tuition Reimbursement: Invest in your professional development with our tuition reimbursement program, empowering you to advance your skills and knowledge.
• Collaborative, Supportive Team: Join a team of passionate professionals dedicated to our core values, including prioritizing people, delivering exceptional customer experiences, embracing optimism, and executing best practices.
• Inclusive, Diverse Work Environment: Experience a workplace where all employee's unique contributions are celebrated and valued, fostering an environment of inclusivity and diversity.

Responsibilities

• Respond to and monitor incident and service request with the IT Service Desk system, providing a positive customer experience over the phone or in person when required.
• Maintain accurate status of all tickets assigned in the IT Service Desk system, providing timely follow up to end-users.
• Support of Windows devices & peripherals, cellular devices, telephony, point of sale systems, video conferencing equipment and services
• Support of Microsoft 365, Azure Active Directory, Exchange Online, SharePoint, OneDrive and EndPoint Manager/Intune.
• Assist with leading and implementing IT related projects as needed.
• Assist with HIPAA and IT Security audits contributing to report on findings.
• Develop and maintain documentation on hardware and software how-to and procedure documents for both end-users and IT staff.
• Assist with recommendation, creation, and training of staff regarding technology, security and HIPAA implemented within the Alumus organization.
• Always assessing security issues and providing recommendations to help maintain security of patient, employee and organizational data.
• On-call rotation with team, holiday/weekend/evening shifts required.
• Frequent scheduled and unscheduled travel to local and non-location locations.

Qualifications

• Demonstrate the ability to achieve successful outcomes in handling difficult situations and customers.
• Must develop and maintain a positive and effective working relationship with associate and vendors.
• Must possess excellent customer service skills, communication skills, and professional etiquette.
• Ability to listen to users articulate problem or business process and analyze multiple solutions to provide a well thought out solution to improve user experience.
• Must be technically competent and able to manage multiple priorities and follow through on projects to completion with minimal supervision.
• Must have the ability to work independently and have a strong sense of organization, critical thinking/troubleshooting skills, time management and the ability to work in a fast-paced environment, generally with tight deadline.
• Must be able to clearly articulate and educate technical concepts to non-technical personnel and possess the ability to handle difficult/sensitive situations with professionalism.
• Must possess a solid knowledge of the Windows desktop operating system environment.
• Knowledge of PC applications, such as Word, Excel or other off-the-shelf applications.
• Must possess an overall understanding of both LAN, WAN, and WLAN concepts.
• Demonstrated understanding of cloud-based services and Software-as-a-Service (SaaS).
• Must understand Voice over IP (VoIP) concepts.
• Strong understanding of IT security fundamentals, best practices, and relevant industry regulations, including but not limited to HIPAA.
• High School diploma or GED.
• Minimum of three (3) years professional experience in a Microsoft Windows support role, OR minimum of two (2) years collegiate studies in information services.
• Must hold a valid driver's license with maintenance of safe driving record and an automobile that is insured in accordance with state requirements.
• Experience in a healthcare setting is preferred.

Benefits

• Comprehensive benefits coverage including medical, dental, vision, life insurance, PTO and paid holidays, with 401(k) with match. 
• On Demand Pay – work a shift get paid the same day! 
• Employee Referral Bonus Program 
• Flexible Schedule 
• Educational Assistance 
• Yearly continuing education allowance 

EEO

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of our organization to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When requested by a candidate, reasonable accommodations will be made in order for an otherwise qualified applicant with a disability to participate in any phase of the recruitment process. Please contact careers@alumus.com to request an accommodation. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation.

Pay Rate

Pay Range

Salary : $50,000 - $60,000