POSITION
Title : Customer Service Coordinator
Pay : $23hr
Position Type : Temp-Hire
Schedule : M-F, 8 : 00am - 5 : 00pm
Assignment Lenghth : Temp - Hire
Company Overview :
We are committed to delighting and exciting our customers by offering truly innovative products, unparalleled quality, and an exceptional customer experience. Our world-class organization is dedicated to creating industry-leading solutions and setting the standard for customer satisfaction.
Position Overview :
Under the direction of the Sr. Sales Manager, the Service Coordinator is responsible for overseeing and performing a variety of service-related duties in alignment with company policies and procedures. This is a non-supervisory role that focuses on delivering high-quality service and support.
Qualifications : Education :
- Associate degree or a combination of relevant education and experience preferred.
Experience :
Previous experience in Customer Service, Call Center, Field Service (Service Technician), Inside Sales, Sales Support, and / or Inventory Management is highly desirable.1 to 3 years of experience in customer service preferred.Other Requirements :
Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Internet applications is required.Experience with Microsoft CRM and SAP is a plus but not mandatory.Occasional domestic travel may be required.Some field service work may be required.A valid driver's license is required.Key Responsibilities :
Service Coordination :
Collaborate with Service Coordinator Level II to maintain adequate service levels and ensure service documentation is current.Prepare weekly service / defect reports for Service Coordinator Level III and Sr. Sales Manager.Manage parts inventory and handle parts ordering.Handle inbound customer service calls (estimated to be 15-20% of workload).Assist field technicians with troubleshooting.Create service Standard Operating Procedures (SOPs).Oversee open box inventory and the refurbishment process.Maintain parts lists and technical drawings.Identify, generate, and communicate potential sales leads to the outside sales team.Support the scheduling, organizing, and attendance of tradeshows.Assist in maintaining the showroom.Conduct service-related training.General Sales Support :
Cross-train with Inside Sales Coordinators for backup coverage.Serve as an additional contact for direct customer sales.Assist Inside Sales Representatives in managing sales overflow.Contribute to special projects as needed.Support customer visits to corporate offices or dealer meetings.Maintain regular communication with the sales team, customers, and internal departments.Prepare, manage, and ship sales materials to dealers.Assist in tradeshow setup and teardown.Maintain Work Practices :
Ensure all paperwork and database entries are completed accurately.Maintain work area according to 5S standards.Uphold a professional image by projecting a positive and professional demeanor to all internal and external contacts.Marginal Job Functions :
Follow all related SOPs.Perform additional duties as assigned.Physical Demands / Work Environment :
Physical Demands :
Regularly required to sit and use hands to manipulate objects, tools, or controls.Frequently required to talk or hear.Occasionally required to stand, walk, reach above the shoulders, stoop, kneel, or crouch.Must be able to lift and / or move up to 40 pounds.Specific vision abilities required include close vision and the ability to adjust focus.Work Environment :
Moderate noise levels may be present due to forklift traffic.Occasional work-related travel is required.INDH
Salary : $23
