Registration Representative

POSITION
Title
Registration Representative

Position Type: Temporary
Schedule: Sun-Wed, 4:30 pm - 2:30 am/ 6:30pm - 5:00 am
Assignment Length: Approximately 3-Months, possibly Longer.

DESCRIPTION
The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all registrations of patients presenting for procedures, admissions, outpatient and ER visits. The Representative must obtain and verify demographic and insurance information to accurately identify and bill the patient for their services. The registration representative collects and posts the patient's financial responsibility in Epic and immediately drops the payment in the safe or locked cash drawer. Excellent customer service must be maintained with all patients, visitors, clinicians, and co-workers.
This position requires the full understanding and active participation of the Medical Center in fulfilling its mission. The employee is expected to demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion, and Synergy. The employee shall support the Medical Center's strategic plan and participate in and advocate for performance improvement/patient safety activities.

Essential Functions and Responsibilities of the Job

• Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.
• Avoids HIPAA violations by accurately entering information into the Epic system to avoid passing on defects; such as incorrect patient name, PCP, guarantor and insurance information.
• Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.
• Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
• Delivers excellent customer service using "Simply Better” and AIDET principles with patients, staff, and visitors. Maintains effective working relationships with co-workers and others. Utilizing Simply Better recognition cards or any other communication regarding customer service.
• Collects and posts patient financial responsibility; including deposits, copays, deductibles, estimates, and/or coinsurance timely and accurately. Drops payment in the safe or cash drawer timely. Based on a monthly department cash collection goal.
• Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.
• Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards. Appropriate level of expertise in Epic, Onbase, RTE and insurance websites to ensure accurate and efficient registrations.
• Monitors assigned WQ's to maximize productivity by meeting department weekly goals. PBX: Answers incoming calls timely and routes calls professionally and appropriately. Follows paging protocols and trains new hires as needed.
• Other duties as assigned.

REQUIREMENTS

Minimum Requirements
Qualifications/Work Experience:

• 2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required including: electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education/Licensure/Certification:

• High school graduate
• Medical Terminology related course or certificate preferred

INDH