What are the responsibilities and job description for the Product Manager - Workforce Management position at Alvaria, Inc.?
Product Manager : Workforce Management
From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.
Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR / self-service, chatbots / AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.
Make a Difference
Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.
Job Description
GENERAL SCOPE & SUMMARY
Designs develops, and manages activities for a specific product or group of products from product definition and planning through production, release, and end of life. It serves as the central resource for design, process, manufacturing, testing, quality, and marketing as the product(s) move to production and distribution. Involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades, and maintenance of the product or product line. Provides a common focal point for new product development and introduction. This is a cross-functional role that incorporates key Corporate initiatives into product development. Interacts with marketing, sales, technical support, QA, manufacturing etc. as well as external customers to ensure that products have necessary features, cost parameters, manufacturability goals, reliability targets, and release schedules. May participate on various product development teams in the company from conceptual meetings to manufacturing release. Incumbents may have a varied background in engineering, marketing, and / or manufacturing.
PRIMARY ROLE & RESPONSIBILITIES
- Strategic direction based on customer needs and business goals
- Interpret strategic goals into operational tasks
- Make proposals to senior management regarding the implications of proposed plans
- Manages external vendors and deliverables
- Evaluate risks and trade-offs; propose contingency plans
- Establishes business plan and operational goals
- Makes build versus buy decisions
Qualifications
SPECIALIZED KNOWLEDGE & SKILLS
JOB REQUIREMENTS