What are the responsibilities and job description for the Restaurant/Retail Experience Needed - Customer Service position at Alvearium Marketing?
We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Customer Service Representative is to educate and navigate customers through advanced sustainable beverage options available to them in their neighborhood. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.
Upon becoming a vital team member, you will start in a 2-3 week training class to receive a comprehensive education on our :
Nationally recognized customer service and outreach tactics
Detailed overview of products, services, and promotions available
Complete instruction regarding our compliance regulations
What are your day-to-day responsibilities as a Customer Service Representative?
Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs
Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness
Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department
Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news
Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support.
May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers
Perform other duties as assigned by Senior Management
