Customer Success Manager

Company Summary:

With Alviere, organizations can offer financial products to drive customer engagement, generate new revenue streams, and improve existing financial flows. The Alviere HIVE platform offers an extensive range of configurable, branded financial products, including accounts & wallets, card issuance, streamlined payments, and global money transfers. Alviere brings together technology and program support with the trust of a licensed financial institution to assure the safety, flexibility, and long-term viability of client programs.

Job Summary:

Alviere is looking for a Customer Success Manager who will be the main point of contact for clients on a day to day basis. This person will be responsible for planning and leading projects of various sizes in terms of scope and length from assignment through completion. The ideal candidate will be able to be responsible for the planning, tracking, budgeting, communications, change control and managing deliverables for projects for Fortune 500 clients, with adherence to and utilization of standard and currently leading project management methodologies.

Responsibilities include but are not limited to:

• Leads multiple strategic and operational projects from inception and analysis through implementation to go-live and stabilization
• Identifies and manages project dependencies and critical paths. This requires the ability to connect cross dependencies across multiple projects and functions to keep project workflow progressing
• Sets and continually manages project expectations with team members and other stakeholders. Coaches, mentors, motivates, and supervises project team members and contractors, and influences them to take positive action and accountability for their assigned work
• Manages the implementation of cross functional project plans which are coordinated by cross functional SME teams & participates in the development of risk mitigation plans
• Manages high-level deliverables, performing project reviews and ensuring project management best practices take place for all engagements
• Facilitates and makes complex decisions and recommendations under the limited direction and using a high degree of initiative and independent judgment
• Supports the management of project documentation, status reporting, and risk awareness
• Delivers on priorities, working closely with direct managers in defining, scoping, and staffing new initiatives. Collaborates with decision makers and stakeholders to minimize risk for projects.
• Builds, develops, and grows any business relationships vital to the success of the project
• Effectively communicates project effort, progress, achievements, problems and failures on a timely basis.
• Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective business solutions for Alviere.
• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion.

A successful Customer Success Manager will have the following:

• Comfortable in a client facing role managing complicated and often ambitious projects
• Experienced at switching gears in a fast-paced environment and balancing several projects at once
• An excellent communicator. You can present thoughts and ideas well verbally, through emails and through visual communication you design. You are an active listener
• A meeting facilitator. You can define meeting goals, chart the path to getting there, address meeting success roadblocks, and foster a productive and collaborative space toward achieving those goals
• A problem solver. You are energized when you see something that could be better and motivated to do something about it

Compensation:

Base Salary $100,000.00/Yr - $140,000.00/Yr 

Eligible for company bonus and to receive equity in the company

Benefits include: Medical, dental, vision insurances, unlimited paid time off, 401k plan w/company match

Alviere intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. Alviere is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, Alviere will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities. Please contact recruiting@alviere.com for any assistance.

Salary : $100,000 - $140,000