What are the responsibilities and job description for the Customer Service Support Associate at Wrap and Sign Shop position at Always A Good Sign?
Benefits : 401(k) matching
Free uniforms
Opportunity for advancement
Job Title : Customer Service & Support Associate Location : West Berlin, NJ Company : Always A Good Sign Position Type : Part-Time (with potential for Full-Time)
About Us :
At Always A Good Sign, we specialize in designing and producing premium signage and vehicle wraps that make a lasting impression. We are currently seeking a motivated and detail-oriented Customer Service & Support Associate to join our collaborative team. If you are passionate about providing exceptional customer service, thrive in a dynamic environment, and enjoy a hands-on role, we want to hear from you.
Role Overview :
As a Customer Service & Support Associate, you will play a pivotal role in ensuring the seamless operation of our business, acting as a key point of contact for customers and supporting internal processes. You will be responsible for delivering high-quality service while helping with a variety of tasks that keep our team and projects running smoothly.
Key Responsibilities :
Customer Interaction : Answer phone calls and greet walk-in customers, providing helpful, professional, and timely responses to inquiries.
Vehicle Check-Ins & Walk-Arounds : Perform detailed vehicle walk-arounds with customers to capture necessary information for projects, ensuring accuracy and customer satisfaction.
Project Support : Assist customers with their project needs, from initial consultations to final deliveries, ensuring all requests are addressed promptly.
Team Collaboration : Provide support across various departments, helping to ensure that daily operations flow efficiently.
Printer Operation Assistance : Aid in the maintenance and operation of printers to ensure timely production of high-quality signage and wraps.
Estimate Preparation : Work with team members to prepare accurate estimates and quotes, ensuring clarity and precision for customers.
Order Notifications : Keep customers informed of the progress of their orders, notifying them when their projects are ready for pickup or completion.
Payment Processing : Handle customer payments efficiently, using secure methods to process transactions.
Email Communication : Respond to customer emails in a timely and professional manner, addressing any questions or concerns with care and attention.
Qualifications :
Excellent Communication Skills : Strong verbal and written communication abilities to interact effectively with customers and team members.
Organizational Skills : Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
Customer Service Experience : Previous experience in customer service, retail, or a similar role is preferred.
Tech-Savvy : Comfort with office software, email systems, and basic payment processing tools.
Positive Attitude : A friendly, professional demeanor with a proactive approach to problem-solving and supporting team efforts.
Multitasking : Ability to handle a variety of tasks and responsibilities efficiently while maintaining a high level of service.
Why Join Us?
At Always A Good Sign, you'll be part of a creative, supportive team that values both individual contributions and collective success. We foster an environment where you can grow professionally, work on diverse projects, and make a tangible impact. Your role will be integral to the smooth operation of our business, and you’ll be appreciated for your hard work and dedication.
How to Apply :
If you're ready to join a fast-paced, rewarding role with a team that values both creativity and service excellence, we’d love to hear from you. Please send your resume and a brief cover letter with the subject line “Customer Service & Support Associate Application” to our hiring team.
Always A Good Sign is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
