What are the responsibilities and job description for the Office Coordinator position at Always Best Care Senior Services of Hampton Roads?
Company Description
Always Best Care Senior Services of Hampton Roads is a company dedicated to providing exceptional personal care services to seniors in their homes. We are looking for an enthusiastic individual to join our Chesapeake office team.
Job Description
The Office Coordinator is responsible for the day to day clerical support for an established Home Health Agency. Clerical duties are diverse with all requiring knowledge of office systems, customer service and communication skills.
CORE TASKS
Maintain scheduling services for agency clients and caregivers.
• Reviews and monitors online staffing system ClearCare; makes necessary changes to insure correct schedules are inputted and communicates all relevant information to client and caregiver as needed.
• Answers incoming calls, texts, and emails and documents scheduling issues and concerns.
• Practices good judgment and time management to re-staff clients in incidents of caregiver callout/time off requests.
• Ensure Client billing and Caregiver hours are completed timely and accurately in ClearCare.
SUPPLEMENT TASKS
Performs General Office Duties for upper management.
• Maintain physical and electronic records through office machines, including photocopiers, scanners, internet fax, voicemail systems, personal computers, cloud-based software and databases.
• Answer telephones, direct calls, and take messages.
• Inventory and order materials, supplies, and services.
• AR/AP
• Troubleshoot technical issues related to computer hardware and software for caregivers and upper management.
• Compute, record, and proofread data and other information, such as records or reports.
• Type, format, proofread, and edit correspondence and other documents using Microsoft Office products.
Qualifications
- High School/GED required; College/Business Courses preferred
- Customer Service oriented
- Ability to pass a drug and criminal background screening
- Advanced knowledge of computer/internet based programs including Microsoft Office (Work, Excel, Outlook), printers and telephone systems
- Willing to occasionally travel within service area (mileage reimbursement)
- Business Administration or Human Resources experience (preferred)
Additional Information
WORK LOCATION/HOURS
Chesapeake, VA (Great Bridge Area) 8:00 AM to 5:00 PM Monday-Friday, occasional travel with mileage reimbursement
**Pay rates range from $10.00 to $13.50 per hour, depending on qualifications.** Benefits include PTO, direct deposit and paid holidays. **
Salary : $10 - $14