What are the responsibilities and job description for the Scheduling Coordinator position at Always Best Care Senior Services - Princeton & New...?
Description: This position has primary responsibility for staffing and scheduling services for Always Best Care Princeton. The Staffing Coordinator matches caregivers with clients and coordinates caregiver schedules in the Home Health Agency. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals. The Staffing Coordinator also responds to inquiries from prospective clients.
Education: High School Diploma/GED required.
Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 1 years of experience in staffing or customer service in a home/health care setting. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.
Reports to: Owners and/or Scheduling Supervisor
Primary Duties:
- MUST HAVE HOME IN CARE EXPERIENCE
- Matches appropriate caregivers to cases based on personality, availability, and skill set.
- Makes sure that all cases are covered and arranged as needed
- Handles/resolves caregiver issues, problems and scheduling changes.
- Provides information about services to prospective clients.
- Serves as the point of contact for clients, caregivers and case managers
- Works closely with scheduling team to ensure that client scheduled hours are correct.
- Regular on-call rotation required including weekends remotely.
- WellSky/ClearCare experience preferred
- Must be able to multitask and work under high level of stress
- Occasional transportation of caregivers to clients and client introductions
Hours: 9:00 AM – 5:00 PM, Monday through Friday
Compensation: $20-23
Salary : $20 - $23