What are the responsibilities and job description for the Care Manager position at Always Best Care Senior Services - Torrance, CA?
Always Best Care South Bay/West Los Angeles is seeking a Care Manager to join our team in Torrance, CA.
The Care Manager will speak to prospective clients to educate them on our services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management and communication with our clients for assured high quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our team of employees, clients and referral-based contacts are all satisfied with our services.
Responsibilities of this position include:
• Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires a 24/7 presence with a high level of accountability and a work cell phone will be provided
• Responding to prospective client inquiries, providing them with information, and conducting follow-up and other client development activities to generate new clients within the service area.
• Conducting assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with the organization.
• Providing extra support for new client cases, including home visits during the first caregiver schedule.
• Coordinating with Staffing Managers to ensure that clients’ needs are being met and concerns are addressed in a satisfactory manner.
• Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
• Providing after-hours support for our clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits.
What you'll bring:
• Your passion for health and elder care
• Thrive in an independent, self-motivated environment
• Great at building and maintaining relationships
• Excellent written and oral communication skills
• Superb follow up skills
• Be team oriented and comfortable collaborating with other staff
• Tech savvy
• Professionalism and the ability to grow our business
Job Requirements:
1. Degree in social work, human services, gerontology, counseling, communication, or a related field from an accredited university.
2. Three or more years of experience in case management and/or social advocacy with older adults.
3. Ability to pass a DOJ/FBI fingerprint background check.
4. Ability to work some nights and weekends.
Perks of being on our Team:
• Opportunity to be a part of an Award Winning and Growing company!
• Competitive base salary commission opportunities
• Health Benefits
• PTO and sick days
• Company sponsored cellphone and laptop
• Supportive, fun, team environment and more!
Always Best Care South Bay/West Los Angeles is a dynamic senior services organization that offers a continuum of care solutions to assist seniors and their families at every stage of aging journey. We provide non-medical in-home care, assisted living placement services, mental health counseling, geriatric care management, and community health programming. We’re looking for a motivated and experienced healthcare professional to join our mission driven family company.
For more information or to submit a cover letter and resume, please email Carrie Bianco at cbianco@abc-seniors.com. For more information on the company, please visit www.AlwaysBestHomeCare.com.
Always Best Care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
