What are the responsibilities and job description for the Scheduler position at Always Care Home Care?
Responsibilities:
- Supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
- Maintain a consistent schedule for clients
- Handle emergency call-offs
- Have all open shifts for the following day staffed by the end of each day
- Update caregivers with new client information
- Enter notes in AxisCare regarding updates on clients and caregivers, document all phone calls and visits and notify key office personnel of items of importance.
- Assist in managing overtime - limit overtime to emergency situations, keeping caregivers to a 40 hour work week.
- Assists with the intake of new clients and informs potential clients of our services and reasons to utilize Always Care Home Care over other agencies.
- Schedule client in-take appointments and manage the appointment calendar
- Answer phone calls and respond to inquiries regarding intake appointments and staff scheduling.
- Verify client insurance information and update client records as necessary
- Maintain confidentiality of client information and adhere to HIPAA regulations
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other team members to ensure smooth workflow and client satisfaction
Qualifications:
- Previous experience as a scheduler or in a similar role is preferred
- Knowledge of medical terminology and familiarity with medical office procedures
- Proficiency in using scheduling software or electronic health record (EHR) systems such Axiscare.
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Basic computer skills, including proficiency in Microsoft Office applications
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.
Job Type: Full-time
Pay: $16.99 - $17.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Indianapolis, IN 46268: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17
